MS OFFICE
MUHAMMAD AHSAN
Sales & Customer Relationship Manager
Dubai
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sales & Customer Relationship Manager
Muhammad Hani & Altaf Trading L.L.C
09.2022
- Managing the sales team, attaining growth and achieving sales target
- Designing and implementing strategies to grow the customer base of the business
- Recruiting, designing job objectives and targets, training and monitoring sales representatives
- Managing and resolving customer queries and complaints
- Expanding business to European countries apart from African and GCC countries
- Deriving marketing strategies and implementing it to achieve growth
- Specialized in abaya and scarf sales to customers in African and GCC countries
- Specialized in customer relationship building.
Operations and Supply-Chain Manager
VERT Textiles Trading
07.2018 - 09.2022
- Manage export sale orders and ensure delivery of the goods on time
- Analyzing data and using effectively to the benefit of the organization
- Budgeting and forecasting to maximize return on investment
- Contract negotiations with clients, employees and suppliers
- Maximizing value on all sided by growing and managing existing relationships
- Building processes and best work practices to support and enhance the scope of the organization
- Specialized in supply chain management.
Sales Manager
Haris Trading L.L.C
08.2014 - 07.2018
- Managing the sales team, attaining growth and achieving sales target
- Recruiting sales representatives
- Resolving customer queries and complaints.
Sales Promoter
Apple, Lenovo, SHARAF DG
06.2014 - 08.2017
- Conducting sales at the largest electronics event in GCC 'GITEX'
- Dealing with customers from all over the world
- Concluded successful bulk deals
- Maintained highest sales achiever status throughout.
Archives Clerk
Muhammad Hani Textiles L.L.C
06.2011 - 08.2014
- Record keeping
- Creating and adding new records when needed
- Sorting documents
- Retrieving information from documents according to the needs of the users.
Marketing Personnel
CPI industry
06.2013 - 08.2013
- Organized successful climate control conference at Al Meydan Hotel
- Invited HVAC top engineers for the guest speakers from GCC
- Compiled complete data on Microsoft excel for future references.
Finance Assistant
Gargash Automobiles Head Office
06.2012 - 08.2012
- Data entry using Microsoft Office
- Physical documentation
- Cross checking delivery orders against delivery of goods.
Education
Bachelor of Commerce - Management
University of Wollongong in Dubai
Masters of Business Administration - Human Resource Management
Institute of Business Management Karachi, Pakistan
Skills
Customer relations
Proficient in MS office, SPSS and Power BI
Team building
Time management
Teamwork and collaboration
Written and verbal communication in English, Arabic and Urdu
Computer skills
Customer service
Documentation and reporting
Human resources management
Problem-solving
Multitasking Abilities
Accomplishments
- Cleared IELTS with 7.5 band score (2012)
- Earned Distinction in Bachelors (2017)
- Author of research paper on consumer research behavior (2020)
- Designed HR manuals for an NGO school (2020)
- Designed grievance handling procedure for K-Electric (2021)
- Continuously won highest sales award in GITEX shopper from Apple, Lenovo and Seagate
- Successfully arranged climate control conference for CPI industry in Dubai (2015)
- Successfully completed internship at Gargash Enterprises head office (2016)
Software
SPSS
POWER BI
Certification
IELTS
Timeline
Sales & Customer Relationship Manager
Muhammad Hani & Altaf Trading L.L.C
09.2022
Operations and Supply-Chain Manager
VERT Textiles Trading
07.2018 - 09.2022
IELTS
06-2017
Sales Manager
Haris Trading L.L.C
08.2014 - 07.2018
Sales Promoter
Apple, Lenovo, SHARAF DG
06.2014 - 08.2017
Marketing Personnel
CPI industry
06.2013 - 08.2013
Finance Assistant
Gargash Automobiles Head Office
06.2012 - 08.2012
Archives Clerk
Muhammad Hani Textiles L.L.C
06.2011 - 08.2014
Masters of Business Administration - Human Resource Management
Institute of Business Management Karachi, Pakistan
Bachelor of Commerce - Management
University of Wollongong in Dubai
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