Muhammad Ahmed
Assistant Team Lead - Opeations
Karachi
Summary
A highly motivated and hardworking student with an extensive experience of handling multiple tasks, proficient with Microsoft Office and a strong communicator with an ability to work positively with team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Team Lead - Operations
Ezhire
04.2024 - Current
- Implemented process improvements to reduce errors and increase overall efficiency.
- Promoted a positive work environment by fostering teamwork and open communication among team members.
- Supervised 20 co-workers.
- Streamlined team workflow by optimizing task delegation and time management strategies.
- Managed daily operations efficiently by monitoring task completion rates, allocating resources strategically as needed.
Customer Service Representative
EZhire
07.2022 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Support Executive
Ibex Global
05.2020 - 03.2021
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Mentored junior team members to enhance their skills and improve overall team performance.
Freelance Transcriber
Four Corners
01.2019 - 04.2021
- Enhanced transcript accuracy by meticulously proofreading and editing transcriptions for grammar, punctuation, and formatting.
- Maintained strict adherence to client confidentiality by securely handling sensitive documents and audio recordings.
- Met all confidentiality guidelines as directed by company.
Admin Assistant
Karachi High School
01.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Ticketing Officer
Sehra Travels
05.2017 - 12.2019
- Performed regular audits of ticket inventory to prevent discrepancies or potential losses.
- Trained new staff members on ticketing procedures, contributing to a knowledgeable and efficient workforce.
- Resolved customer complaints with professionalism, ensuring positive customer experiences.
Education
BBA - Finance
Sindh Institute of Management And Technology
04.2020 -
A Level, Commerce -
Private Candidate
04.2018 -
O-Levels - undefined
Karachi High School
Skills
Problem Solving
Adaptability
Collaboration
Strong Work Ethic
Time Management
Critical Thinking
Microsoft Office Suite
Salesforce
Teamwork and Collaboration
Work Planning
Asana
Team motivation
Team Supervision
Certification
Data Sciences
Timeline
Assistant Team Lead - Operations
Ezhire
04.2024 - Current
Data Sciences
03-2024
Customer Service Representative
EZhire
07.2022 - 04.2024
Customer Support Executive
Ibex Global
05.2020 - 03.2021
BBA - Finance
Sindh Institute of Management And Technology
04.2020 -
Freelance Transcriber
Four Corners
01.2019 - 04.2021
Admin Assistant
Karachi High School
01.2019 - 04.2020
A Level, Commerce -
Private Candidate
04.2018 -
Ticketing Officer
Sehra Travels
05.2017 - 12.2019
O-Levels - undefined
Karachi High School
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