MUHAMMAD AFZAAL
System Administrator
Lahore,Punjab
Summary
Driven Systems Administrator with 10 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service.
Skilled at troubleshooting, communication and collaboration. Agile System Administrator ready to adapt quickly to changing operational realities. Skilled at maintaining smooth operations within office and work-at-home environments. Dedicated to providing each employee with amiable, exceptional responses to technical problems and concerns. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of post-secondary education
11
11
years of professional experience
Work History
IT Infrastructure & Project Coordinator
AIR TECHNOLOGIES, PAKISTAN
Lahore, PB
05.2020 - Current
- Designed proactive preventative maintenance schedules to prevent unnecessary downtime and hardware faults.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use according to internal business and security policies.
- Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
- Implemented corrective plans of action for network performance issues, including availability, utilization and latency.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 100 users.
IT Consultant
RAINBOW CASH & CARRY (RETAIL CHAIN), PAKISTAN
Lahore, PB
05.2012 - 04.2020
- Designed proactive preventative maintenance schedules to prevent unnecessary downtime and hardware faults
- Established network specifications and analyzed workflow, access, information and security requirements
- Provided second-level support for all server class systems
- Provisioned new software and hardware for use according to internal business and security policies
- Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy
- Implemented corrective plans of action for network performance issues, including availability, utilization and latency
- Completed reports detailing network and systems performance, costs and downtime issues
- Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures
- Managed onboarding and offboarding of employees
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Worked with users to determine areas of technology in need of improved usability
- Served as subject matter expert on proposed technology purchases, helping to raise ROI through prudent acquisitions
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 100 users
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA)
- Recommended and installed upgrades and helped businesses to plan for technology to match growth
- Met architecture compatibility and guidelines through effective troubleshooting
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery
- Implemented ERP Solution to all company branches.
- Created Hybrid network solution along with DR site.
Network Consultant
WHIZTECH,PAKISTAN
Lahore, PB
11.2019 - 02.2020
- Maintained stable operation of multiple clients' computer networks, including planning, budgeting, developing, installation, maintaining, supporting and optimizing network components.
- Provided configuration recommendations and assistance in customer deployment.
- Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
- Administered software licensing and purchasing for effective installation of network.
- Implemented and maintained firewalls, series switches and security appliances.
- Monitored system logs for all company computers and devices to maximize uptime.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
- Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers and firewalls.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users
- Upgraded and expanded network systems and components
- Completed remote repairs involving software solutions and hardware repairs
- Reviewed logs for all networking devices for unresolved abnormalities and problems
- Created approximately 8 databases using Management Studio, including inventory, report and invoicing databases
IT Executive
GHOSIA SURGICAL HOSPITAL
Lahore, PB
02.2011 - 04.2012
- Software create database backup.
- Schedule patient appointments in software, manage patient history.
- Network Infrastructure Designing, Network Security.
- Assist IT Manager to solve IT issues promptly.
- Manage and support store network infrastructure, troubleshooting routers, switches, and firewall.
- Monitor compliance to security and other mandatory policies Preparation and submission of Expense reports.
- Provide 2nd level desktop, network, and application support.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Delivered cost-benefit analysis to weigh financial decision impact against desired outcomes.
- Influenced and directed IT infrastructure to drive key business strategies and processes.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Communicated regularly with customers concerning data exchange and technology integration.
- Oversaw development and implementation of improvements to support and network operations.
- Configured and implemented IT initiatives to produce measurable business value
Education
Bachelor of Science - Artificial Intelligence and Network Security
SUPERIOR UNIVERSITY
Lahore, PB 01.2016 - Current
Some College (No Degree) - Ecommerce
Intermediate in Commerce
Lahore, PB 01.2014 - 06.2016
Skills
Firewalls, Security, Network Monitoring
Database Management Cloud Computing, AWS Soltuion
Technical Support, Customer Relation,
ERP Implementation, CRM
VPNs, Routers, Switches, LAN, WAN
IT risk management
Network Infrastructure Monitoring
Additional Information
- CCNA (Diploma & Training)
- ETHICAL HACKING (Diploma & Training)
- EVOLVE MACHINE LEARNERS, PAKISTAN.
Timeline
IT Infrastructure & Project Coordinator
AIR TECHNOLOGIES, PAKISTAN
05.2020 - Current
Network Consultant
WHIZTECH,PAKISTAN
11.2019 - 02.2020
Bachelor of Science - Artificial Intelligence and Network Security
SUPERIOR UNIVERSITY
01.2016 - Current
Some College (No Degree) - Ecommerce
Intermediate in Commerce
01.2014 - 06.2016
IT Consultant
RAINBOW CASH & CARRY (RETAIL CHAIN), PAKISTAN
05.2012 - 04.2020
IT Executive
GHOSIA SURGICAL HOSPITAL
02.2011 - 04.2012