International Travel & Cultural exploration, Food Enthusiast, Video Gaming, Investment Knowledge & financial learning
Muhammad Affan Malhi
Virtual Clinical Support Specialist | Licensed Medical Doctor
Lahore,Punjab
Summary
Medical Doctor with 2+ years in clinical and virtual settings, specializing in diagnostic evaluation and clinical reasoning. Expertise in reviewing and optimizing medical documentation, achieving high accuracy rates. Strong foundation in internal medicine and AI-driven healthcare processes, enhancing clinical data safety and consistency. Collaborative work with healthcare professionals across multiple specialties, including family medicine and geriatric care.
Overview
3
3
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Telemedicine Specialist
Ethisol
12.2025 - Current
- Delivered expert remote clinical consultations and patient management via telemedicine, ensuring high-quality virtual care.
- Utilized clinical expertise to diagnose and treat patients virtually, ensuring compliance and continuity of care.
- Provided secure, accessible telehealth services, leveraging medical expertise to enhance remote patient health.
- Enhanced patient satisfaction with timely and accurate issue resolution.
Virtual Medical Assistant / Clinical Scribe
NOVA Patient Care
06.2025 - 12.2025
- Executed comprehensive virtual scribing from pre-charting through live documentation and initial assessment.
- Managed all provider administrative tasks including prescriptions, refills, labs, triage, and follow-ups while identifying patient care gaps to facilitate seamless, high-quality virtual visits.
- Enhanced provider efficiency by 50% through implementation of real-time charting in AthenaOne and eClinicalWorks.
- Minimized documentation and billing errors to under 2% through precise ICD-10 coding and order entry.
- Oversaw Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) enrollments.
- Executed patient outreach initiatives, converting cold leads into scheduled appointments.
- Facilitated 5% quarterly revenue growth per provider by minimizing claim denials.
- Ensured HIPAA compliance and U.S. documentation standards throughout all workflows.
- Assisted in Patient Appointment coordination and Scheduling for provider.
- Via Care Synchronization Solutions Hybrid
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Business Development & Reservations Associate (Part-Time)
QVI Vacay
01.2024 - 06.2025
- Supervised B2B and B2C client workflows
- Facilitated customer acquisition and enhanced booking conversions.
- Utilized structured sales communication and client-handling techniques
- Worked flexible hours across night, weekend, and holiday shifts.
- Delivered services to customer locations within specific timeframes.
Resident Medical Officer
Surgicare Hospital
06.2024 - 05.2025
- Managed acute and chronic medical cases in OPD and emergency settings.
- Improved patient throughput by 30% through structured triage and documentation.
- Utilized hospital EHR systems for clinical documentation and follow-up management.
- Johar Town
House Officer (Rotational Internship)
Jinnah Tertiary Care Hospital & Allama Iqbal Memorial Hospital
06.2023 - 05.2024
- Completed rotations in General Medicine, enhancing foundational clinical skills. Gained experience in Cardiology Allied, focusing on patient assessment and care. Participated in General Surgery rotation, developing surgical knowledge and techniques. Engaged in Cardiac Surgery Allied, assisting in complex cardiac procedures.
- Facilitated procedures while overseeing inpatient and outpatient cases.
- Managed diverse clinical cases, including IHD, DKA, CVA, COPD, and sepsis. Assisted in ward rounds and case presentations to support treatment planning under senior supervision. Collaborated with senior staff to develop effective treatment plans for complex cases. Participated in interdisciplinary discussions to enhance patient care strategies.
- Cultivated robust documentation, patient communication, and acute care decision-making skills.
Education
MBBS- Bachelor Of Medicine And Bachelor Of Surgery - Medicine
Azra Naheed Medical College-Superior University
Lahore02.2023
FSC Inter Pre-Medical - Pre-Medical Sciences
Government Post Graduate Degree College
Vehari08.2017
Olevels - GCSC Cambridge - Pre-Medical Sciences Group
Lahore Grammar School Paragon City Campus
Lahore08.2014
Skills
AthenaOne proficient
eClinicalWorks (eCW) management
EHR/EMR knowledge Healthcare data management Performance metrics and evaluation
Accurate medical transcription
Patient medical history
Health information management
Data entry and accuracy
Clinical lab operations Management of laboratory functions Adherence to regulatory standards Assurance of quality
Clinical imaging management
Healthcare operations coordination
Clinical Care Management (CCM)
RPM analysis
Patient care workflows
Regulatory compliance: HIPAA
Documentation standards compliance
Provider collaboration
Meticulous accuracy assurance
Task prioritization
Conversion optimization techniques
Agile in dynamic spaces
Team collaboration
Continuous improvement
Workflow automation
Process optimization
Operational enhancement
Multitasking Abilities
Certification
Diploma in Medical Coding & Billing (Alison)
Professional Recognition
- Formal recommendation from supervising NP and other professional recommendations at NOVA Patient Care highlighting clinical understanding and teamwork.
- References and formal letter of recommendations from Surgicare Hospital and Jinnah hospital available upon request.
Credentials
MBBS
Technical Interest
- Healthcare workflow automation using Python
- A.I utilization in Health Care Systems.
- A.I prompt engineering and Agentic A.I systems.
Hobbies
- International Travel & Cultural exploration
- Food Enthusiast
- Video Gaming
- Investment Knowledge & financial learning
Affiliations
Pakistan Medical and Dental Council
Interests
Timeline
Telemedicine Specialist
Ethisol
12.2025 - Current
Virtual Medical Assistant / Clinical Scribe
NOVA Patient Care
06.2025 - 12.2025
Resident Medical Officer
Surgicare Hospital
06.2024 - 05.2025
Business Development & Reservations Associate (Part-Time)
QVI Vacay
01.2024 - 06.2025
House Officer (Rotational Internship)
Jinnah Tertiary Care Hospital & Allama Iqbal Memorial Hospital
06.2023 - 05.2024
MBBS- Bachelor Of Medicine And Bachelor Of Surgery - Medicine
Azra Naheed Medical College-Superior University
FSC Inter Pre-Medical - Pre-Medical Sciences
Government Post Graduate Degree College
Olevels - GCSC Cambridge - Pre-Medical Sciences Group
Lahore Grammar School Paragon City Campus