Muhammad Affan Khan
Branch Operations Manager
Islamabad
Summary
Seeking an opportunity to leverage my extensive banking experience and educational background in BS Business Administration (Financial Analysis) from the State University of New York at Buffalo, USA. Adept in effective communication, analytical leadership, and problem-solving, with a strong focus on decision-making and teamwork. Demonstrated adaptability and a diligent work ethic in managing diverse banking operations.
Overview
12
12
years of professional experience
Work History
Branch Operations Manager
Askari Bank Limited
03.2024 - Current
- Ensuring the effective operation of branch activities by overseeing and putting into practice internal control measures and operational policies.
- Mitigating operational risk through strict adherence with internal SOPs and regulatory directives.
- Offer daily supervision and support to branch employees to verify the accuracy of both financial and non-financial transactions conducted at the branch.
- Maintain a favorable audit category and meet the deadline for closure of the audit report.
- Implement stringent measures to prevent the recurrence of any significant audit findings.
- Enforce strict compliance with AML/CFT/CPF Regulations, particularly when initiating new relationships and while performing financial transactions, with a specific emphasis on continuous KYC and customer due diligence measures.
- Supervise and oversee the administrative and operational aspects of the branch, implementing necessary actions to maintain the desired standards for branch ambience, environment and customer service.
- Ensure prompt resolution of customer complaints.
- Make sure that essential data and MIS reports submitted promptly and accurately to senior management and relevant authorities.
- Ensure reconciliation of branch general ledgers and suspense accounts.
- Take the lead in inspiring, coaching, and training operations staff members to maximize the development of their essential skills.
- Address employee disciplinary and performance issues, implementing measures for performance enhancement to meet satisfactory standards.
- Liaison with various departments to promptly resolve any administrative, security, IT or operational issues.
Area Operations Manager
Askari Bank Limited
09.2019 - 03.2024
- Ensuring strict compliance of regulatory requirements and Bank's internal SOPs.
- Reviewing adherence to AML/CFT/CPF Regulations and taking corrective measures, where required.
- Coordinating with different departments and branches for timely response to SBP queries and periodical reports.
- Conducting assessment of compliance of SOPs/regulatory instructions at branches through frequent visits as well as off-site review.
- Ensuring retention of "Good" Audit category at branches as well as follow-up for timely closure of Audit Reports.
- Following up with branches for timely resolution of customer complaints.
- Reviewing requests for approval of High Risk Accounts including PEP and NGOs/NPOs/Trusts.
- Ensuring timely settlement of MO Account Entries by coordinating with Treasury Division and branches.
- Following up with branches for timely submission of CTRs. Testing of different software/updates prior to implementation.
Branch Operations Manager
Askari Bank LImited
07.2018 - 09.2019
Deposit Office/Remittance Office/Account Opening Officer
Askari Bank Limited
11.2016 - 07.2018
Customer Services and Operations Manager
United Bank Limited
12.2015 - 11.2016
Operations Manager
Bank AL Habib Limited
05.2014 - 12.2015
Account Opening Officer
Bank AL Habib Limited
04.2012 - 05.2014
Education
Bachelor of Science - Business Administration
State University of New York At Buffalo
04.2001 -
Skills
Timeline
Branch Operations Manager
Askari Bank Limited
03.2024 - Current
Area Operations Manager
Askari Bank Limited
09.2019 - 03.2024
Branch Operations Manager
Askari Bank LImited
07.2018 - 09.2019
Deposit Office/Remittance Office/Account Opening Officer
Askari Bank Limited
11.2016 - 07.2018
Customer Services and Operations Manager
United Bank Limited
12.2015 - 11.2016
Operations Manager
Bank AL Habib Limited
05.2014 - 12.2015
Account Opening Officer
Bank AL Habib Limited
04.2012 - 05.2014
Bachelor of Science - Business Administration
State University of New York At Buffalo
04.2001 -