MUHAMMAD ADEEL
Faisalabad
Summary
Dynamic Customer Support Representative with proven success at CIK Telecom, excelling in verbal communication and creative issue resolution. Achieved top sales performance as a Business Sales Executive at AIMS Contact Technologies, enhancing profitability through strategic solutions. Skilled in training development and team coordination, driving results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Support Representative
CIK Telecom
Faisalabad
02.2025 - Current
- CIK Telecom is a Canada-based company providing telecommunication services to domestic and commercial customers, and it has customer support centers in many countries, including Pakistan.
- My key responsibilities as a Customer Support Representative are to manage inbound calls, solve the queries of customers, and offer ongoing offers to meet their needs.
- Maintain records of data communication transactions, problems, and remedial actions, or installation activities.
Team Lead
AIMS Contact Technologies
Faisalabad
03.2024 - 11.2025
- Managed a telesales team by handling escalated calls and helping to close sales to meet team goals.
- Held regular brainstorming sessions to improve sales strategies and team performance.
- Trained and supported team members to help them grow their skills and improve their work.
- Monitored daily performance metrics, and provided feedback to ensure consistent progress and quality standards.
Business Sales Executive
AIMS Contact Technologies
Faisalabad
02.2023 - 03.2024
- Aims Contact Technologies is one of the largest BPOs in Pakistan, dealing with utility (Energy and Merchant Services) companies as TPI.
- As a Business Sales Executive, my core responsibilities were to provide the best solutions and promotions to business owners based on their needs, to increase profits, and to secure premium subscriptions for utilities.
- I have achieved multiple targets as a Business Sales Executive and was among the top sellers of the company.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Education
Bachelor of Science - Human Nutrition And Dietetics
GCUF
Faisalabad10-2024
Skills
- Verbal and written communication
- Decision-making
- Creative issue resolution
- Strong organizational skills
- Training development
- Teamwork and collaboration
- Proficient in team coordination
- Customer communication and empathy
- Ticketing systems
Timeline
Customer Support Representative
CIK Telecom
02.2025 - Current
Team Lead
AIMS Contact Technologies
03.2024 - 11.2025
Business Sales Executive
AIMS Contact Technologies
02.2023 - 03.2024
Bachelor of Science - Human Nutrition And Dietetics
GCUF
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