Muhammad Abdullah
Lahore
Summary
Results-driven professional with a strong background in sales and customer support across diverse industries, including logistics, SaaS, healthcare, and e-commerce. Proven ability to generate new business, exceed sales targets, and build lasting client relationships while also excelling in customer service and post-sales support. Skilled in consultative selling, product demonstrations, account management, and CRM systems. Adept at resolving customer issues, ensuring satisfaction, and driving retention and repeat business. Known for combining a customer-first mindset with business development expertise to deliver measurable results and long term growth.
Overview
7
7
years of professional experience
Work History
Business Development Executive
Sage Freight
Lahore, Pakistan
04.2023 - Current
- Identified and pursued new business opportunities in domestic and international freight forwarding and logistics.
- Built and maintained relationships with shippers, carriers, and third-party logistics providers to expand the company’s network.
- Negotiated freight rates, service agreements, and contracts to ensure profitability and competitiveness.
- Managed end-to-end sales cycle: lead generation, cold calling, prospecting, pitching, closing deals, and post-sales support.
- Conducted market research to identify emerging trends, customer needs, and competitive positioning.
- Collaborated with operations and dispatch teams to ensure smooth execution of shipments and customer satisfaction.
- Prepared and delivered business proposals, presentations, and quotations for potential clients.
- Tracked and analyzed sales performance, revenue growth, and customer retention metrics.
- Maintained CRM records, ensuring accurate documentation of leads, opportunities, and client communications.
Account Executive
Motive
Lahore, Pakistan
10.2022 - 03.2023
- Prospected and engaged trucking companies and independent owner-operators to promote ELDs (Electronic Logging Devices), dash cams, and fuel card solutions.
- Educated clients on FMCSA compliance requirements and benefits of ELD adoption for safety and efficiency.
- Conducted product demos and presentations to highlight cost savings, risk reduction, and operational advantages.
- Negotiated pricing, service contracts, and financing options to close high-volume sales.
- Achieved and exceeded monthly and quarterly sales targets through effective pipeline management.
- Built and nurtured long-term relationships with truckers, fleet managers, and dispatch companies.
- Collaborated with technical and support teams to ensure smooth onboarding and customer satisfaction.
- Maintained CRM system with accurate records of leads, client interactions, and follow-ups.
- Monitored competitor offerings and market trends to develop effective sales strategies.
- Upsold and cross-sold additional products and services to increase account value.
Account Executive
Phi Consulting
Lahore, Pakistan
04.2022 - 10.2022
- Prospected and onboarded trucking companies, fleet operators, and independent drivers for fuel card programs.
- Promoted benefits such as cost savings, discounts, credit options, and nationwide acceptance.
- Negotiated pricing, account terms, and contracts tailored to client needs.
- Built strong relationships with fleet managers and dispatchers to generate repeat business.
- Delivered presentations and product pitches highlighting operational and financial advantages.
- Managed full sales cycle: lead generation, outreach, pitching, closing, and account activation.
- Consistently met and exceeded monthly sales and revenue targets.
- Maintained accurate client records and sales pipeline data in CRM systems.
SaaS Sales Executive
SeeBiz
Lahore, Pakistan
04.2021 - 03.2022
- Prospected and qualified leads among retail, wholesale, and e-commerce businesses needing inventory management solutions.
- Delivered product demos and presentations showcasing features such as stock tracking, reporting, POS integration, and multi-location management.
- Consulted with clients to understand operational challenges, and recommended tailored software packages.
- Negotiated pricing, subscription plans, and service agreements to close deals.
- Managed the complete sales cycle: lead generation, pitching, product trials, closing, and post-sale onboarding.
- Collaborated with technical and customer success teams to ensure smooth implementation and adoption.
- Maintained accurate sales pipeline and client data using CRM tools.
Customer Sales Representative
Medatron
Lahore, Pakistan
01.2020 - 03.2021
- Educated patients with diabetes on the benefits of CGM monitors for real-time glucose tracking and improved lifestyle management.
- Conducted one-on-one consultations (in person and virtual) to explain product features, usage, and health benefits.
- Assisted patients in selecting the right CGM package based on medical needs and budget.
- Guided patients through the purchase process, including setup, onboarding, and product training.
- Built strong trust-based relationships with patients by providing ongoing support and follow-ups.
- Achieved and exceeded monthly sales targets by focusing on patient satisfaction and referrals.
- Collaborated with insurance and finance teams to help patients access reimbursement or affordable payment options.
Customer Support Executive
TransData
Lahore, Pakistan
01.2019 - 12.2019
- Assisted customers with inquiries related to product details, order placement, shipping, returns, and refunds.
- Handled customer complaints via phone, email, and live chat, ensuring timely and professional resolution.
- Guided customers through website navigation, account setup, and payment processes.
- Coordinated with warehouse, logistics, and vendor teams to resolve delivery delays or product issues.
- Maintained accurate records of customer interactions and case resolutions in CRM systems.
- Processed return/exchange requests while ensuring compliance with company policies.
- Followed up with customers post-resolution to ensure satisfaction and improve retention.
Education
Intermediate - Commerce
Crescent College
Lahore09-2024
Bachelor - Mass Communication
Beaconhouse National University
LahoreSkills
- Business development
- Sales negotiation
- Market research
- CRM management
- Freight forwarding
- Customer relationship management
- Pipeline management
- Presentation skills
Languages
Urdu
First Language
English
Proficient (C2)
C2
Timeline
Business Development Executive
Sage Freight
04.2023 - Current
Account Executive
Motive
10.2022 - 03.2023
Account Executive
Phi Consulting
04.2022 - 10.2022
SaaS Sales Executive
SeeBiz
04.2021 - 03.2022
Customer Sales Representative
Medatron
01.2020 - 03.2021
Customer Support Executive
TransData
01.2019 - 12.2019
Intermediate - Commerce
Crescent College
Bachelor - Mass Communication
Beaconhouse National University
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