Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Muhammad Abdullah

Lahore

Summary

Accomplished professional with strong communication and customer service skills. Demonstrated reliability and dedication both independently and as a team player. Adaptable and proactive with a quick learning ability. Strong work ethic and effective communicator. Seeking to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience

Work History

Independent Contractor (Dispatch)

Self Employed
Lahore, Pakistan
05.2022 - 07.2024
  • Resolved customer inquiries promptly via phone or email communication channels.
  • Coordinated shipping of products or services to customers in a timely manner.
  • Utilized GPS data to provide real-time updates on vehicle locations and estimated arrival times to brokers.
  • Keeping track of transportation regulations and laws to ensure that truck drivers comply.
  • Analyzed hot market data to identify areas of improvement and suggested routes to increase client satisfaction.
  • Managed the maintenance and repair of a fleet consisting of 12 trucks.
  • Built successful partnerships with other businesses in related industries.
  • Generated monthly invoices for payment of services rendered by the company.
  • Managed quality control and maintained high level of customer satisfaction.

Operations Manager

L&B Logistics
Fairfax, VA, USA
07.2020 - 02.2022
  • Prepared and updated employees daily work schedules and resolved delivery problems.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
  • Communicated with customer
    service and sales teams to improve productivity and service ratings.
  • Supervised department personnel by
    assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve
    problems.
  • Organized records of vehicles, schedules, and completed orders.
  • Assisted in recruiting, hiring and
    training of team members.

Logistics Account Executive

Power Only Transit
Las Vegas, NV, USA
11.2018 - 07.2020
  • Tracked shipments and trucks out on deliveries.
  • Coordinated insurance coverage for goods and packages.
  • Monitored shipment progress, tracked orders and updated customers on order status.
  • Planned routes for shipments based on special events, customer requirements, and weather.
  • Negotiated and coordinated transportation logistics with shipping and trucking companies.
  • Established a strong relationship between shippers and carriers.
  • Identified cost savings opportunities through process optimization initiatives.

Customer Service Representative

Talk Agent
Lahore, Pakistan
04.2016 - 07.2020
  • Maintained customer satisfaction with forward-thinking strategies.
  • Responded to customer inquiries and provided solutions to their requests for products, services, and company information.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Ticketing Agent

Flights Experts
Lahore, Pakistan
03.2015 - 02.2016
  • Reviewed tickets, identification and passports to verify traveler identity.
  • Processed order transactions and
    provided customers with detailed itineraries, tickets and receipts.
  • Verified attendance for will-call orders and contacted customers on previous or cancellation lists to fill available or newly opened spaces.
  • Entered customer reservations, payment sources, and contact details into the Sabre system.
  • Issued tickets with correct information regarding flight times, destinations, and seat assignments.

Sales Executive

J Telemarketing
Rawalpindi, Pakistan
03.2014 - 09.2014
  • Implemented effective sales strategies to increase revenue throughout the sales cycle, from prospecting leads to closing deals.
  • Evaluated costs against anticipated market prices and established pricing structures to meet profit targets.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Designed and implemented sales training programs for employees and teams throughout the company.
  • Sourced new sales opportunities through inbound lead follow-up.

Education

GED -

Government College
Lahore
07-2018

Matriculation - Computer Science

Saint Paul's Education System
Rawalpindi
04-2014

Skills

  • Scheduling
  • Schedule Management
  • Direct Sales
  • Quality Control
  • Customer Service
  • Customer Relations
  • Problem-Solving
  • Multitasking
  • Call Center Operations
  • Written and oral communication skills
  • B2B sales and customer service
  • Leadership
  • Contract Management
  • Customer Satisfaction
  • Operations

Languages

Urdu
First Language
English
Advanced (C1)
C1
Punjabi
Upper Intermediate (B2)
B2

Affiliations

  • Create different playlists as I like DJing and mixing it up to play at 128 BPM.
  • Huge fan and love watching Sci-fi, War and adventure TV series and Films.
  • Good at playing Badminton, Cricket, Basketball and snooker
  • Love playing E games.

References

References available upon request.

Timeline

Independent Contractor (Dispatch)

Self Employed
05.2022 - 07.2024

Operations Manager

L&B Logistics
07.2020 - 02.2022

Logistics Account Executive

Power Only Transit
11.2018 - 07.2020

Customer Service Representative

Talk Agent
04.2016 - 07.2020

Ticketing Agent

Flights Experts
03.2015 - 02.2016

Sales Executive

J Telemarketing
03.2014 - 09.2014

GED -

Government College

Matriculation - Computer Science

Saint Paul's Education System

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Muhammad Abdullah