Muhamma Awais
Telecom Sector
Abdul Hakeem Colony Distt.Rajanpur
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Area Manager
Mobiserve Pakistan (Nokia -TP South-II Project)
Sukkur
11.2022 - Current
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Monitored service quality to support customer needs and promote loyalty.
- Monitored BSS/TXN part of operations
- Monitored PM/CM Monthly Work Tasks.
- Monitored Fuel Targets,security matters and T-prime cases
- Vendors coordination
- Handling project Requirements
- Ensure HSE SOPs.
- Reporting and SAC Reconciliation
- Sites Audit
Zonal Lead
Mobiserve Pakistan (Engro enfrashare and Solar North Projects)
Islamabad
02.2021 - 10.2022
- Proven ability to develop and implement creative solutions to complex problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional services
- Work with teams for resolution of customers complaints after coordination with inter departmental teams.
- Ensure assigned network KPIs achievements
- Track /Aligning FLM vendor to achieve set network KPI
- Follow up with Teams to make sure that 100% PM performed timely.
- Manage vendor to ensure BSS/TXN TT's resolution within SLA.
- Ensure resolution of T prime & taking measures for meeting fuel budget
- Ensure 100% availability of NAR.
- Coordinate with OMO & Vendor/IST for resolution of OMO issues.
- Keep track & secure all assets of assigned area
- Timely Coordination for rectifications with O&M,fueling,security and cp teams for network performance.
- Worked for Solar installation and operations for commerical resident and telecom sector.
- Performed deployments activities.
Regional Coordinator
Vital Tech Pakistan (Huawei Ufone Project)
Lahore
01.2017 - 01.2021
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Prepared agendas and took notes at meetings to archive proceedings.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Coordination with clients for New projects.
- Managed services
Senior Executive O&M
Warid Telecom Pakistan
Lahore
11.2011 - 12.2016
- Worked with Teams for resolution of customers complaints after coordination with inter departmental Teams
- Ensure assigned Network KPIs achievements.
- Track /Aligning FLM vendor to achieve set network KPI
- Follow up with Teams to make sure that 100% PM performed Timely.
- Manage vendor to ensure BSS/TXN TT's resolution within SLA.
- Ensure resolution of T prime & taking measures for meeting fuel budget
- Ensure 100% availability of NAR.
- Coordinate with OMO for resolution of OMO issues.
- Keep track & secure all assets of assigned area
NOC Executive
Wincom Pakistan (Warid Project)
Multan
07.2010 - 10.2011
- Proficient in use of Wind Software.
- Proficient in use of I-Manager Software.
- Proficient in use of Citrix Software
- coordinates with all vendors for timely rectification regarding Security,Fueling,O&M and CP vendor issues for smooth network .
- Extract and Export GIO, ACMF, SOB alarms and keeps follow up with TSOs
- Control outages with proper coordination for best network availability.
- Responsible to monitor and maintain fuel card sweeping record.
- Responsible to monitor sharing sites network and rectified issues with the coordination of OMO.
- Responsible to monitor Ericson/Huawei sites power alarms and rectified ASAP.
- Deployment of teams to sites, resource arrangements for teams.
BSS Engineer
KCN Pakistan (Huawei IDP Project)
Hyderabad
01.2008 - 06.2010
- Performed preventative maintenance to keep tools and equipment functional.
- Routed and integrated technical and electrical components for projects.
- Prepare ATP/PAT/FAT documents & get signed by the customer with no discrepancies.
- Responsible for the team’s output, , fault removal, inspection, maintain detail record, Troubleshooting and quality check for the installation of Generator, Rectifiers, ACDBs, ATS, battery bank, external alarm system, Diesel Generator during ATP/PAT/FAT.
- Responsible for project quality assurance.
- Deployment of teams to sites, resource arrangements for teams.
- Hands-on installation, integration, commissioning and Operation & Maintenance of Telecom Power system (Especially Emerson Network Power System) with batteries, Generators, Fire fighting System, GSM & Microwave equipment.
- Provide professional judgment and recommendations for electrical system design, Equipment room & its specifications approval for BTS, BSC, MSC, NGN, sites.
- Proficient in using Power meter, multi meter, Site Analyzer, Site Master and Tilt meter for various projects.
- Assign work to teams to engage in the repair/maintenance/construction of electrical equipment, associated control systems in the plant facilities along with other telecom equipment.
Education
Bachelor of Science - Telecommunications
BZU
Multan Grade(A) 01.2004 - 12.2007
Diploma of IT - DIT
Global Collage
Rajanpur Grade(A) 08.2002 - 08.2003
ICS - Computer Science
Petroman Collage
Multan Grade (B) 07.2000 - 07.2002
Matriculation - Science
Govt High School
Rajanpur Grade(A+) 03.1998 - 06.2000
Skills
Operations
Additional Information
On job Trainings:
- Attended training sessions on GSM & CDMA equipments, by Huawei Technologies.
- Attended training session on Microwave and its equipment, by Huawei Technologies.
- Attended training session on power equipment, by Warid Telecom
- SPMS Handling
Final Project:
Universal Mobile Telecommunication System
Complete structure of UMTS
Core network functioning
Timeline
Area Manager
Mobiserve Pakistan (Nokia -TP South-II Project)
11.2022 - Current
Zonal Lead
Mobiserve Pakistan (Engro enfrashare and Solar North Projects)
02.2021 - 10.2022
Regional Coordinator
Vital Tech Pakistan (Huawei Ufone Project)
01.2017 - 01.2021
Senior Executive O&M
Warid Telecom Pakistan
11.2011 - 12.2016
NOC Executive
Wincom Pakistan (Warid Project)
07.2010 - 10.2011
BSS Engineer
KCN Pakistan (Huawei IDP Project)
01.2008 - 06.2010
Bachelor of Science - Telecommunications
BZU
01.2004 - 12.2007
Diploma of IT - DIT
Global Collage
08.2002 - 08.2003
ICS - Computer Science
Petroman Collage
07.2000 - 07.2002
Matriculation - Science
Govt High School
03.1998 - 06.2000
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