MUGHEES MALIK

As an ATO Support Representative, I handled customer reports of fraudulent transactions and unauthorized access to their Revolut accounts, ensuring the security and safety of their accounts.

Managed daily outreach to 100 leads, confirming the availability of IT department heads for the sales team. Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

Coordinated the dispatch of 5 to 6 trucks weekly, managing all related paperwork, and successfully dispatched a total of 25 trucks across various carriers. Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.

Customer Support Representative

• Handled customer complaints and queries regarding mobile phone contracts through calls and emails, ensuring timely resolution and customer satisfaction.

Sales

• Engaged in cold calling and email outreach to potential customers, promoting and selling mobile phone contracts.

Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies. Verified accuracy of data entered into system to produce error-free reports.