Mudassar Jaffri

• Spearheaded end-to-end project management for multiple software initiatives, ensuring adherence to timelines and quality standards.
• Enhanced team collaboration through structured meetings and a positive work environment, boosting overall productivity.
• Acted as a key liaison between departments, ensuring seamless communication and stakeholder alignment.
• Developed and distributed meeting agendas, minutes, and progress reports to drive transparency.
• Identified project risks and proactively resolved obstacles to maintain workflow continuity.

• Designed comprehensive testing strategies for software applications across multiple platforms (Windows, Android, iOS).
• Improved software quality by implementing rigorous testing processes and quality assurance procedures.
• Streamlined communication between developers and testers, facilitating faster issue resolution.
• Mentored junior QA engineers, elevating team expertise and performance.
• Enhanced product reliability by executing detailed regression and performance tests.
• Reduced bug occurrence rates with thorough test planning and detailed test case development.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Advised developers on problems with databases, performance and other issues.
• Recommended changes and corrections to developers for optimal software performance and usability.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Completed in-depth usability testing on Windows, Android and iOS mobile devices.

• Optimized supply chain workflows, increasing productivity by through process restructuring.
• Managed international stakeholder relationships, ensuring alignment with organizational goals.
• Conducted factory compliance assessments and operational efficiency reviews.
• Supervised talent acquisition and team development, fostering a culture of excellence.
• Successfully delivered high-volume seasonal orders, maintaining 98% on-time delivery rates.
• Drove technology integration strategies, modernizing legacy systems and facilitating seamless data flow.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Part Time :

• Reduced defect rates through rigorous manual testing and enhanced test case management.
• Collaborated with UX designers to improve user experiences and software interfaces.
• Conducted root cause analyses to prevent recurring critical defects.
• Provided actionable feedback to development teams, ensuring high-quality software releases.

• Streamlined client engagement processes, ensuring precise translation of business requirements into actionable deliverables.
• Conducted market research to align product strategies with industry trends.
• Supported post-sales activities, including onboarding and training, to enhance client satisfaction.

Contract for Nokia

• Executed over 20 marketing activations across multiple cities, consistently exceeding engagement and sales targets.
• Trained teams and managed campaign teams, fostering high performance during live events.
• Collaborated with technical teams for product briefings, enhancing customer experiences.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building. Completed daily cold calling and outreach to build sales pipeline.
• My contributions earned me a promotion to Team Lead, where I managed and trained trained, and mentored a team of 30+ sales representatives to drive customer retention and achieve sales goals
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Provided valuable feedback to management regarding customer concerns and market trends, contributing to the ongoing improvement of company strategies.

• During my short internship at Genex Business Solutions, I gained hands-on experience in Web Development, business development, documentation, and technical processes in a fast-paced IT environment
  My role involved contributing to proposal writing, assisting with web development tasks, and supporting internal teams in achieving project goals