Hi, I’m
MUBEEN AHMAD
Technical Support Engineer
Layyah
Summary
Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues.
Overview
6
years of professional experience
4
years of post-secondary education
3
Certifications
1
Language
Work History
StellarAIO LLCRemote
Technical Support Specialist
05.2021 - Current
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
JotformRemote
Technical Support Representative
10.2021 - 12.2021
Job overview
- Developed HTML, CSS and basic interactions of UI designs
- Developed cross-browser, cross-platform compatible solutions
- Developed scalable, reliable, maintainable and reusable code
- Delivered solutions in a continuous integration flow to production having 9 million users
- Worked with designers and front end developers to implement prototypes
AFMSPaceLayyah
Search Engine Optimization Analyst
09.2018 - 06.2021
Job overview
- Helped clients develop website portals and social media pages to promote businesses.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Meri KahaniKarachi
Video Specialist
05.2016 - 09.2018
Job overview
- Managed video shoots, set teams and performers while creating work schedules and operating production equipment.
- Developed web profile videos for client websites and local business commercials for broadcast on cable networks.
- Coordinated with clients to define project specifications, vision, scope and budget.
- Monitored industry trends to stay informed of innovative technology, production equipment and editing software.
Education
International Islamic University IslamabadIslamabad, Pakistan
Bachelor of Science from Software Engineering
09.2015 - 01.2020
Skills
Software Debugging
Certification
Google IT Support
Timeline
Technical Support Representative
Jotform
10.2021 - 12.2021
Technical Support Specialist
StellarAIO LLC
05.2021 - Current
Search Engine Optimization Analyst
AFMSPace
09.2018 - 06.2021
Video Specialist
Meri Kahani
05.2016 - 09.2018
International Islamic University Islamabad
Bachelor of Science from Software Engineering
09.2015 - 01.2020
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