Mubashra Shah
Senior Sales Advisor
Berlin
Summary
Accomplished senior sales advisor with a rich mix of experience in recruitment, sales, marketing, e-commerce, customer service, business development, customer acquisition, product management, event management, content management and social media management. Conducted sales strategies and marketing approaches for international organizations and start-ups, while consistently delivering strong and sustainable sales increases and identifying new opportunities for growth. Adept at establishing productive and mutually respectful relationships with clients and co-workers at all levels. Recognized as an influential team player, very persuasive communicator and an excellent organizer.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Recruitment Manager
IU International University of Applied Sciences
Berlin
Jun.2020 - May.2022
- Recruiting international candidates from emerging and mature markets.
- Experienced and results- driven Sales Advisor with a proven track record of generating leads and achieving quarterly sales targets.
- Working closely with the marketing department to identify customer needs and targeting potential clients offering customized packages to provide top-notch salesmanship to customers.
- Enhancing sales and boosting profits via emails and completing daily 80 outbound and inbound calls while taking into account other OKRs using various communication tools.
- Maintaining high levels of service knowledge and solutions to convert casual leads into prospects.
- Managed portfolio of hundreds of candidates accounts via Salesforce.
Social Media Evaluator
Appen
Berlin
05.2017 - 06.2017
- Rated Ads on Instagram for Falcon Insta-Ads project focusing on improving the relevancy of advertisement results
- Provided feedback on social media ads and user experience to help the client understand which ads people want to see, and why
Marketing Representative
KeepEyeOnBall GmbH
Berlin
01.2016 - 06.2016
- Performed in-depth market research and collected data on competitors, consumers, and the marketplace
- Analyzed client goals and created targeted marketing/sales campaigns
- Identified appropriate marketing channels to generate leads and analyzed digital marketing campaigns using Google Analytics
- Reached out to potential customers by phone and email to introduce the product and invite them to demonstrations
- Developed and executed email marketing campaigns, performed A/B testing, analyzed results and used remarketing strategies which drove higher open and click-through rates
- Served as a primary point of contact for all incoming requests
- Increased brand awareness and enhanced business development by building and maintaining relationships with key customers
- Achieved sales goals on a consistent basis
E-Commerce Intern
Geschenkidee D&A GmbH
Berlin
09.2015 - 12.2015
- Added product descriptions and other details (such as metadata, URLs, sale price, category, supplier info) to website admin system following HTML formatting guidelines for stock products and gift experiences
- Checked product pages & categories on the front end with a view to quality, spotting & adjusting errors
- Edited and uploaded product images using Adobe Creative Suite, together with adding image alt tags
- Created SEO optimized CMS landing pages for marketing campaigns, by adding HTML formatted titles and descriptions, products and their relevant images
- Added Header Tags to category pages
- Scheduled and monitored social media and campaign posts across various channels including Facebook, Twitter, Instagram, and Pinterest using Hootsuite
- Assisted and Supported Country Manager and Content Manager on an ad-hoc basis for when required
Telesales Agent
Helvetia Solutions AG
Ilmenau
06.2015 - 06.2015
- Generated leads by making a high volume of calls to potential customers
ITB Berlin Hostess
Palace Tours-Luxury Tours Division Of TravBuzz Inc
Berlin
03.2015 - 03.2015
- Reached out to visitors as well as exhibitors to introduce and promote Fake Advisor project (The Antivirus of Social Media) at ITB Berlin
Panorama Berlin Fashion Fair Hostess
Verlag Sternefeld GmbH & Co KG
01.2015 - 01.2015
- Launched and Promoted Step magazine at Panorama Berlin Fashion Fair
Senior Sales Advisor
IU University of Applied Sciences
Berlin, Germany
06.2022 - Current
- Recruiting international candidates from emerging and mature markets.
- Experienced and results- driven Sales Advisor with a proven track record of generating leads and achieving quarterly sales targets.
- Working closely with the marketing department to identify customer needs and targeting potential clients offering customized packages to provide top-notch salesmanship to customers.
- Enhancing sales and boosting profits via emails and completing daily 80 outbound and inbound calls while taking into account other OKRs using various communication tools.
- Maintaining high levels of service knowledge and solutions to convert casual leads into prospects.
- Managed portfolio of hundreds of candidates accounts via Salesforce.
Telephone Customer Advisor Trainee
Voxpark GmbH
Berlin
07.2014 - 08.2014
- Handled a high volume of calls daily, with duties including presenting relevant product information, signing up new customers, retrieving customer data, addressing customer inquiries, solving problems while maintaining high standards of customer service
Freelance Content Writer
Freelancer
12.2009 - 02.2010
- Wrote and edited SEO content under deadline pressure to reach and capture target audience interest and drive engagement
Market Research Analyst
MIC Business Venture Inc
01.2008 - 01.2010
- Leveraged market trends and competitive analysis to improve customer relationship building
- Provided business and customer insights based on data analysis and trend monitoring
- Implemented and maintained content management systems primarily WordPress
Research Intern
Ministry Of Defence, Government Of Pakistan
Rawalpindi
04.2007 - 04.2008
- Performed in-depth research and assisted with data analysis
- Supported senior government officials on/with noting and drafting to develop effective case studies
- Provided Microsoft Office Training to upskill the junior ministry staff to master Microsoft Word, PowerPoint and Excel
- Participated in/Organized and Conducted Ministry Meetings
Senior Protocol Officer
National Commission For Human Development And United Nations
Islamabad
12.2004 - 12.2004
- Led and organized the First International Conference on Volunteerism and Millennium Development Goals
- Assisted the National Commission for Human Development staff with editorial research work for the weekly newsletter
Education
Master's in Media And Communication Science -
Technische Universität Ilmenau
Ilmenau, Germany 04.2013 - 10.2018
Master's in Defence And Diplomatic Studies -
Fatima Jinnah Women University
Rawalpindi, Pakistan 01.2004 - 01.2006
Bachelor's in Political Science And Psychology -
Federal Government Post Graduate College For Women
Rawalpindi, Pakistan 01.2001 - 01.2003
Skills
Market ResearchProject ManagementContent MarketingSocial Media Marketing and Management Search Engine Optimization (SEO)Google Analytics
Salesforce
Adobe Creative SuiteContent Management Systems (CMS) Customer relationship management (CRM)CopywritingEmail MarketingData AnalysisProficient in Microsoft Office (Word, Excel and PowerPoint)Event ManagementBusiness Development
PR
Sales Development
Recruitment
Talent acquisition
Customer service
Timeline
Senior Sales Advisor
IU University of Applied Sciences
06.2022 - Current
Recruitment Manager
IU International University of Applied Sciences
Jun.2020 - May.2022
Social Media Evaluator
Appen
05.2017 - 06.2017
Marketing Representative
KeepEyeOnBall GmbH
01.2016 - 06.2016
E-Commerce Intern
Geschenkidee D&A GmbH
09.2015 - 12.2015
Telesales Agent
Helvetia Solutions AG
06.2015 - 06.2015
ITB Berlin Hostess
Palace Tours-Luxury Tours Division Of TravBuzz Inc
03.2015 - 03.2015
Panorama Berlin Fashion Fair Hostess
Verlag Sternefeld GmbH & Co KG
01.2015 - 01.2015
Telephone Customer Advisor Trainee
Voxpark GmbH
07.2014 - 08.2014
Master's in Media And Communication Science -
Technische Universität Ilmenau
04.2013 - 10.2018
Freelance Content Writer
Freelancer
12.2009 - 02.2010
Market Research Analyst
MIC Business Venture Inc
01.2008 - 01.2010
Research Intern
Ministry Of Defence, Government Of Pakistan
04.2007 - 04.2008
Senior Protocol Officer
National Commission For Human Development And United Nations
12.2004 - 12.2004
Master's in Defence And Diplomatic Studies -
Fatima Jinnah Women University
01.2004 - 01.2006
Bachelor's in Political Science And Psychology -
Federal Government Post Graduate College For Women
01.2001 - 01.2003