Mubashir Razzaq
Summary
Proven Social Media Manager with a track record of elevating customer engagement for Atom Buddy by crafting compelling content and managing multiple platforms. Expert in customer service and problem-solving, adept at enhancing brand presence and fostering customer loyalty. Achieved significant increases in engagement rates through strategic content creation and active listening.
Overview
3
3
years of professional experience
Work History
Social Media Manager
LAW4VIP
06.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Social Media Manager
Atom Buddy
02.2021 - 02.2022
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Education
Doctor of Optometry -
University of Lahore
Lahore05.2025
Intermediate - Fsc Premedical
Pakturk International College
Lahore, Punjab06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Languages
Urdu
Native language
English
Advanced
C1
Timeline
Social Media Manager
LAW4VIP
06.2023 - 01.2024
Social Media Manager
Atom Buddy
02.2021 - 02.2022
Doctor of Optometry -
University of Lahore
Intermediate - Fsc Premedical
Pakturk International College