Mr Daniyal
Lahore
Summary
Enthusiastic tour guide with solid background in providing engaging and informative tours to diverse groups of visitors. Possess strong communication skills, adept in storytelling and cultural interpretation, ensuring memorable visitor experiences. Demonstrated ability to manage large groups efficiently while maintaining safety and enjoyment. Improved overall visitor satisfaction through personalized attention and adapting tours to meet individual interests.
Overview
12
12
years of professional experience
Work History
Tour Guide
Adventure Club
Lahore
09.2023 - Current
- Managed tour scheduling, including private and group tours, to optimize guest satisfaction and operational efficiency.
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
Receptionist
Alexandra Hotel Kalash
Chitral
05.2021 - 03.2023
- Verified visitors' identification cards before allowing access to the building.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered and directed incoming calls using multi-line telephone system.
Room Service Attendant
Red Rose Hotel
Murree
10.2016 - 02.2021
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Suggested food and beverage upsells to guests to maximize profits.
- Resolved any customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
Restaurant Waiter
Pizza Hut
Lahore
03.2013 - 09.2016
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Diploma -
BISE Lahore
Lahore08-2008
Skills
- Reports
- Navigational skills
- Baggage assistance
- Tour development
- Adept with GPS navigation
- Transportation and travel
References
References available upon request.
Timeline
Tour Guide
Adventure Club
09.2023 - Current
Receptionist
Alexandra Hotel Kalash
05.2021 - 03.2023
Room Service Attendant
Red Rose Hotel
10.2016 - 02.2021
Restaurant Waiter
Pizza Hut
03.2013 - 09.2016
High School Diploma -
BISE Lahore
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