Qurat-ul-Ain Jalib
Lahore
Summary
As a results-driven Sales Executive with 5 years of experience in telecommunications, I have a proven track record of exceeding sales targets and driving revenue growth. I am adept at identifying and capitalizing on new business opportunities, building and nurturing client relationships, and implementing effective sales strategies. With a strong focus on customer satisfaction and a keen understanding of market dynamics, I have successfully contributed to the success. My excellent communication, negotiation, and leadership skills, combined with a deep knowledge of Customer Services, position me as a valuable asset for driving sales success and fostering long-term client partnerships.
Overview
5
5
years of professional experience
Work History
Sales Executive
Global Tech Solutions
03.2019 - 06.2021
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Expanded market share with strategic territory planning and targeted prospecting.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving requirements.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Executive
A&I Communications
06.2021 - Current
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with the marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Monitored customers for signs of security concerns and escalated issues to management.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Managed time efficiently to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
High School Diploma -
Punjab College
Lahore, Pakistan05.2008
Skills
- Channel Partner Management
- Merchandise Recommendations
- Prospecting skills
- Interpersonal and written communication
- Documentation And Reporting
- Report writing skills
- Brand Promotion
- Networking
- Exceeding Customer Expectations
- Territory Management
- Sales Team Leadership
- Relationship Building
- Flexible Hours
- Strategic Prospecting
- Customer Assistance
- Customer Segmentation
- Salesfloor organization
- Professional Networking
- Goal-Driven
- Computer Proficiency and Microsoft Office
- Basic Mathematics
- Data Analysis
- Closing Techniques
- Staff Management
- Register Opening and Closing
- Microsoft applications proficiency
- Lead prospecting
- Sales Records Management
- Expense Reporting
- Building Customer Loyalty
- Product Demonstrations
- Product Knowledge
- Service Contracts
- Schedule Coordination
- Quality assurance understanding
- Client Development
- Reliable and Responsible
- Upselling strategies
- Upselling expertise
- Honest and Dependable
- Information Analysis
- Team Leadership
- CRM software proficiency
- Cold-calling
- Team Cooperation
- Sales strategy
- Referral Marketing
- Cross-selling techniques
- Friendly and Helpful
- Project Management
- Sales expertise
- Customer Needs Assessment
- Product Merchandising
- Special Order Coordination
- SOP Adherence
- Business Networking
- Goals and performance
Languages
English, Urdu, Punjabi
Native language
Timeline
Sales Executive
A&I Communications
06.2021 - Current
Sales Executive
Global Tech Solutions
03.2019 - 06.2021
High School Diploma -
Punjab College
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