Summary
Overview
Work History
Education
Skills
Marital Status
Languages
Accomplishments
Timeline
Generic

Momina Iftikhar

Lahore

Summary

With 9 years of experience in B2B, B2C and inbound sales, I have a proven track record of success in closing deals and driving revenue. I am a highly motivated and results-oriented individual with a strong focus on customer satisfaction. I am also an excellent communicator and have a proven ability to build relationships with clients.

Overview

10
10
years of professional experience

Work History

Senior Sales Officer

A&I
Lahore, Pakistan
05.2022 - Current
  • Developed and implemented inbound sales strategies to increase customer base.
  • Generated leads from various sources, such as social media campaigns, email marketing and cold calling.
  • Provided excellent customer service by responding promptly and accurately to customer inquiries.
  • Negotiated prices with customers to maximize profitability while still providing quality services.
  • Identified potential new business opportunities through market research and analysis.
  • Maintained detailed records of all sales activities, including customer contacts, orders placed and payments received.
  • Analyzed customer feedback and made necessary changes to improve the overall sales process.
  • Created reports on current trends in the industry and recommended ways to capitalize on them.
  • Resolved any issues or complaints raised by customers in a timely manner.
  • Assisted in developing promotional materials for upcoming events, campaigns or product launches.
  • Collaborated with other teams within the organization to ensure that products were delivered on time and met expectations.
  • Used CRM software to track sales performance metrics such as conversion rates, average order value.
  • Developed relationships with key decision makers at target accounts.
  • Conducted regular follow up calls and emails with customers after their purchases were completed.
  • Ensured compliance with relevant regulations governing sales activities.
  • Provided training sessions for new team members regarding best practices for inbound sales operations.
  • Qualified potential customers, identified needs and troubleshot and solved customer issues to foster best customer service experience.
  • Translated business solutions to address customer needs and challenges through product demonstrations.
  • Mobilized large phone and e-mail volumes to cultivate relationships and increase sales.
  • Researched accounts, established relationships with potential customers and generated interest to stimulate additional opportunities and close deals.
  • Documented prospect interactions, outcomes and actions in CRM platform.
  • Followed up on sales leads through outbound calling.
  • Achieved established sales targets by generating new customer accounts.
  • Developed new leads each day at or above quotas.
  • Collaborated with new customers to give details about company offerings.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Documented sales call data in company software.
  • Cross-sold additional products and services to purchasing customers.
  • Networked to build client base and promote products to new and existing clients.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Implemented effective cross-selling techniques to increase revenue from existing customers.

Sales Executive

DMN
Lahore, Pakistan
03.2020 - 04.2022
  • Answered incoming calls from potential customers and addressed their inquiries.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
  • Developed strong relationships with potential customers through consistent follow-up contact.
  • Upsold additional products or services to existing customers when applicable.
  • Maintained a database of prospects and current clients for tracking purposes.
  • Generated new leads via cold calling techniques, referrals, networking events.
  • Maintained accurate records of customer interactions utilizing CRM software.
  • Adhered to company policies regarding compliance laws and regulations.
  • Conducted regular outreach activities including outbound calls, emails, text messages. for lead generation purposes.
  • Collaborated with sales team members on marketing initiatives such as email campaigns or direct mailers.
  • Researched competitive offers in the market to ensure competitive pricing strategies were employed.
  • Attended weekly training sessions to stay up-to-date on changes in products or services offerings.
  • Participated in conference calls with internal teams to discuss performance metrics and other important business topics.
  • Created customized presentations tailored towards individual client needs.
  • Utilized persuasive selling techniques such as discounts or promotions to close deals quickly.
  • Updated internal databases with relevant customer account details following each interaction.
  • Managed multiple accounts simultaneously while providing superior customer service.
  • Processed customer orders, transactions and requests.
  • Generated new sales leads and presented findings to outside teams and supervisors for review.
  • Maintained in-depth understanding of company products and services to make suitable recommendations to customers.
  • Developed and utilized sales scripts to boost sales success and respond to customer rejections.
  • Led aggressive prospecting, cold calling and networking to enhance lead generation.
  • Fostered team approach to achieve annual sales objectives.
  • Enhanced customer journey in alignment with service policies and standards, elevating satisfaction and referral rates.
  • Monitored market conditions, supporting product innovation based on trends and competitor analytics.
  • Followed up on sales leads through outbound calling.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Achieved established sales targets by generating new customer accounts.
  • Developed new leads each day at or above quotas.
  • Collaborated with new customers to give details about company offerings.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Networked to build client base and promote products to new and existing clients.
  • Documented sales call data in company software.
  • Cross-sold additional products and services to purchasing customers.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Analyzed sales data and applied diverse negotiation techniques to leverage client relationships and improve retention.
  • Analyzed sales data to identify trends in order volume or customer preferences.
  • Compiled daily reports detailing call activity metrics such as number of dials made, average talk time per call.
  • Troubleshooting and Problem Solving
  • Meeting Targets and maximizing the profits

Sales Executive

Colabs DG Cars
Lahore, Pakistan
06.2019 - 03.2020
  • Product Marketing, selling and up-selling Services (Car Booking, Customer Service).
  • Answered store and merchandise questions and led customers to wanted items.
  • Negotiated contracts with clients on behalf of the company.
  • Collaborated with other teams within the organization to ensure that products were delivered on time and met expectations.
  • Implemented effective cross-selling techniques to increase revenue from existing customers.
  • Used CRM software to track sales performance metrics such as conversion rates, average order value.
  • Developed relationships with key decision makers at target accounts.
  • Ensured compliance with relevant regulations governing sales activities.
  • Qualified potential customers, identified needs and troubleshot and solved customer issues to foster best customer service experience.
  • Received inbound calls and managed pipeline in CRM to meet and exceed contact attempts and new lead quotas.
  • Followed up on sales leads through outbound calling.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Achieved established sales targets by generating new customer accounts.
  • Collaborated with new customers to give details about company offerings.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Documented sales call data in company software.
  • Cross-sold additional products and services to purchasing customers.
  • Resolved any issues or complaints raised by customers in a timely manner.
  • Maintained detailed records of all sales activities, including customer contacts, orders placed and payments received.
  • Generated leads from various sources, such as social media campaigns, email marketing and cold calling.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Troubleshooting and Problem Solving
  • Meeting Targets and maximizing the profits
  • Provided excellent customer service by responding promptly and accurately to customer inquiries.

Sales Executive

United BPO Solutions
Lahore, Pakistan
01.2018 - 06.2019
  • Responded to customer inquiries via phone, email and chat.
  • Provided accurate information regarding product features, pricing and availability.
  • Built strong relationships with customers through excellent service delivery.
  • Resolved customer complaints in a timely manner to ensure satisfaction.
  • Maintained detailed records of all sales transactions in CRM system.
  • Participated in regular training sessions on sales techniques and best practices.
  • Product Marketing, Selling and up-selling Services (Cable, Internet, Telephone & Home Security)
  • Identified customer needs and recommended products accordingly.
  • Assisted customers with placing orders over the phone or online.
  • Troubleshooting and Problem Solving
  • Negotiating prices and finalizing contracts with the customers.

  • Improved overall customer purchasing experiences to promote steady revenue.
  • Closed sales by building rapport and overcoming objections.
  • Conducted follow-up calls to existing customers to ensure satisfaction levels.
  • Meeting Targets and maximizing the profits
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Utilized CRM software to track leads and manage accounts throughout the sales cycle.
  • Provided technical support during product demonstrations at client sites.
  • Monitored feedback from customers regarding product quality and suggested improvements accordingly.

Team Lead

1n1 Solutions
Lahore, Pakistan
11.2016 - 01.2018
  • First Line Support to manage customers queries (IPTV).
  • Provided customer service support to existing clients and potential customers.
  • Developed new business opportunities by prospecting for leads and cold calling.
  • Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
  • Generated high quality sales leads through effective research methods.
  • Created customized presentations for prospective clients to demonstrate product features and benefits.
  • Achieved monthly sales targets set by management team.
  • Identified key decision makers within target organizations and developed relationships with them.
  • Analyzed market trends, competitor strategies, industry developments. to formulate competitive selling strategies.
  • Monitored customer feedback regarding product performance and made appropriate adjustments accordingly.
  • Attended regular meetings with internal stakeholders to discuss progress towards goals.
  • Resolved customer complaints in a timely manner while maintaining a professional attitude.
  • Assisted in developing pricing strategies based on cost analysis of products and services offered.
  • Actively participated in team meetings with other members of the organization's sales department.
  • Provided technical guidance on product installation or usage issues over the phone or via remote access tools.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Cold called business leaders to initiate inclusion in sales strategies.
  • Followed up on sales leads through outbound calling.
  • Developed new leads each day at or above quotas.
  • Cross-sold additional products and services to purchasing customers.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Collaborated with new customers to give details about company offerings.
  • Achieved established sales targets by generating new customer accounts.
  • Networked to build client base and promote products to new and existing clients.
  • Documented sales call data in company software.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Called lead lists resulting from various marketing campaigns to achieve sales.
  • Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
  • Developed training programs for new employees on outbound sales techniques and best practices.
  • Collaborated with marketing team to develop promotional materials such as brochures, flyers, emails.
  • Prepared weekly progress reports on sales activities and results achieved.
  • TV boxes, Selling and Upselling Services to the customers
  • Negotiating prices and finalizing contracts with the customers
  • Meeting Targets and maximizing the profits
  • Increasing brand acceptance
  • Leading & Assisting designated Sales Executives to augment their sales efforts

Sales Executive

Systems Ltd
Lahore, Pakistan
11.2015 - 11.2016
  • Developed and implemented successful customer service strategies to increase sales.
  • Provided product information, pricing and availability, as well as troubleshooting assistance for customers.
  • Identified customer needs and provided solutions through upselling or cross-selling techniques.
  • Maintained accurate records of all conversations with customers in CRM software.
  • Created reports detailing sales performance, customer feedback and other related data.
  • Engaged with customers via phone, email and chat to respond to inquiries promptly.
  • Established rapport with customers by offering personalized advice on products or services that best fit their needs.
  • Utilized promotional offers such as discounts or free shipping to encourage additional purchases from customers.
  • Analyzed customer demographics and preferences to better target marketing campaigns.
  • Updated knowledge of current industry trends, products and pricing structures.
  • Assisted in training new members of the team on sales processes and procedures.
  • Provided feedback on process improvements within the sales department.
  • Monitored customer accounts for payment delinquencies and worked towards resolving them.
  • Closed sales by building rapport and overcoming objections.
  • Presented sales pitches to clients with basic needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Built trust and loyalty by maintaining professionalism while persuading customers.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collected deposits or payments and arranged for billing.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Strengthened customer retention by offering discount options.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Excelled in exceeding daily credit card application goals.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Promoted available products and services to customers during service, account management and order calls.
  • Troubleshooting and Problem Solving on Customer requests and incidents
  • Negotiating prices and finalizing contracts with the customers

Sales Executive

Catalyst BPO - UK based
Lahore, Pakistan
05.2014 - 11.2015
  • Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
  • Identified potential customers and developed strategies to target them effectively.
  • Delivered product demonstrations and presentations to prospective customers.
  • Analyzed customer data to develop targeted marketing campaigns for new prospects.
  • Collaborated with internal departments such as engineering, operations or finance in order to meet customer needs.
  • Assisted in developing annual sales plans that included goals, objectives and strategies for achieving success.
  • Scheduled sales appointments and met with potential customers to explain benefits of products and services.
  • Discussed pricing and negotiated service contracts to secure agreements.
  • Maintained customer records to document communications and sales activity.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Recruited, hired and trained new hires to optimize profitability.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Produced sales documents, finalized deals and filed records.
  • Greeted and assisted customers to foster positive experiences.
  • Contacted and developed working relationships with executives and business owners.
  • Participated in weekly team meetings with managers to review progress on goals and discuss challenges faced during the week.
  • Prospected new opportunities by identifying promising commercial customers and qualifying leads.
  • Prepared sales reports and actively engaged with leadership to determine tactics for propelling profitability.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Replenished and arranged items to maintain appearance.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Product Marketing, Selling and up-selling Services (Mobile Phones)
  • Selling Packages, negotiating prices and finalizing sales with the customers
  • Meeting Targets and maximizing the profits

Education

Software Engineering -

University of Gujrat
05.2018

ICS -

Lahore Board
05.2014

Matriculation -

Lahore Board

Skills

  • Sales Pipeline Management
  • Sales Enablement
  • Cold-Calling
  • Performance Tracking
  • CRM Proficiency
  • Client Acquisition
  • Sales and Market Development
  • Lead Prospecting
  • Business Networking
  • Market Trends Understanding
  • Schedule Coordination
  • Quality Assurance Understanding
  • Service Promotions
  • Brand Promotion
  • Email Campaigns
  • Interpersonal and Written Communication
  • Sales Strategy
  • Problem Investigations
  • Closing Techniques
  • Deal Structuring
  • Contract Negotiations
  • Report Writing Skills
  • Networking
  • Sales Analytics
  • Exceeds Sales Goals
  • Sales Expertise
  • Sales Planning
  • Prospecting Skills
  • Sales Follow-Up
  • Competitor Analysis
  • Upselling Strategies
  • Staff Management
  • Lead Generation
  • Sales Team Leadership
  • Upselling Expertise
  • Order Management
  • Pipeline Management
  • Data Analysis
  • Employee Guidance
  • Client Development
  • Sales Forecasting
  • Lead Development
  • Quality Checks
  • Quality Control
  • Planning
  • Production Scheduling
  • Production Reporting
  • Patience and Persistence
  • Professional Networking
  • Persuasive Selling
  • Product Promotions
  • Sales Presentations
  • SOP Adherence
  • Call Management
  • System Documentation
  • Documentation and Reporting
  • Information Protection
  • Product Knowledge
  • Call Center Operations
  • Complaint Resolution
  • Quality Assurance
  • Data Entry
  • Customer Relationship Management
  • Technical Support
  • Report Preparation
  • Sales Closing
  • Customer Service
  • Call Control
  • Call Handling
  • Database Research
  • Product Upselling
  • Problem-Solving Skills
  • Quality Assurance Controls
  • Communicating With Clients
  • Training Experience
  • Call Documentation Skills
  • Building Rapport
  • CallSelect
  • Call Control Skills
  • Professional Phone Voice
  • Customer Communications
  • Call Center Customer Service
  • Verbal and Written Communication
  • Answering Questions
  • Resolving Issues
  • Interpersonal Skills
  • Analytical Abilities

Marital Status

Single

Languages

  • Proficient English
  • Urdu

Accomplishments

  • Top Performer
  • Highly Generated revenue

Timeline

Senior Sales Officer

A&I
05.2022 - Current

Sales Executive

DMN
03.2020 - 04.2022

Sales Executive

Colabs DG Cars
06.2019 - 03.2020

Sales Executive

United BPO Solutions
01.2018 - 06.2019

Team Lead

1n1 Solutions
11.2016 - 01.2018

Sales Executive

Systems Ltd
11.2015 - 11.2016

Sales Executive

Catalyst BPO - UK based
05.2014 - 11.2015

Software Engineering -

University of Gujrat

ICS -

Lahore Board

Matriculation -

Lahore Board

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Momina Iftikhar