Mohsin Mahmood
Summary
Developed skills in strategic planning and client relationship management within dynamic sales environment. Demonstrates expertise in identifying opportunities and driving growth, alongside strong analytical and problem-solving capabilities. Seeking to transition into new field to apply these transferable skills and create meaningful impact.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Business Development Executive
United Diamonds Contracting Company
05.2023 - 12.2024
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
Immigration Consultant Cum Admin Assistant
Continental Migration Services
01.2022 - 10.2022
- Responsible for helping individuals who are internationally relocating
- My responsibility is providing the client with advice on how best to obtain required documentation to migrate internationally and how to complete this process smoothly
- Maintain and update company database
- Managing office supplies stock and placing orders
- Maintain and update company database
Sales Executive in Operations
TRG (Ibex Global)
09.2020 - 06.2021
- Responsible for helping build up a business by identifying new businesses prospects and selling products to them
- Reviewing sales performance
- Negotiating contracts and packages
- Working towards monthly targets
Production Manager and Quality Controller
Arab Packages Pvt Ltd
03.2020 - 08.2020
- Responsible for planning and organizing production schedules with the responsibility of ensuring that products and services meet the established standards set by the company
- Accessing project and resource requirements
- Overseeing production process
- Determining quality control standards
- Organizing relevant training sessions
Customer Services
Ultimate Security Chemist Warehouse
09.2019 - 02.2020
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns to boost sales revenue
- Reporting and providing feedback on set plans, interactions, and insights
- Greet and direct customers as they enter the store
- Listen to customer feedback and pass it to the store manager
- Cross-sell product as often as possible
Shift Manager and Crew Trainer
McDonald's
11.2017 - 11.2019
- Making sure that all employees are aware of new advancements
- Checking the temperature of the food to ensure safety
- Administering cash positions and dealing with bank deposits
- Responsible for training new staff with the overall tasks to ensure the success of daily operations
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns to boost sales revenue
- Reporting and providing feedback on set plans, interactions, and insights
- Support training for retail sales staff
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
Security Supervisor and Customer Services
Securecorp
12.2018 - 08.2019
- Responsible of overseeing security guards who protect against theft and vandalism in shopping centers, festivals and different locations
- Displayed impeccable character while taking part in security activities
- Worked through different shifts, day and night with honesty
- Worked as a security supervisor at MCG (Melbourne Cricket Ground) with attendance of almost 80,000 people
- Maintained high standard working in a team ensuring efficient and quick communication
- Made sure that the patrons were provided a secure environment
- Worked a month for Australian Electoral Commission, with a huge responsibility of handling and security of the ballot papers
- Worked to my utmost capabilities and as a result was successful in handling the ballot papers
Security Supervisor and Customer Services
Jones XL
10.2018 - 11.2018
- Worked at Dapto High School taking the responsibility of highly classified examination material of HSC under the NSW Education Standards Authority (NESA)
Customer Service Officer
JB HI-FI
01.2018 - 09.2018
- Assists customers effectively by solving customer disputes
- Discusses products offered and ensures customer satisfaction
- Provides customer additional information or explains services
- Building customer loyalty with positive attitude
Education
Diploma of Information Technology -
Hibernia Institute
07.2019 - 06.2020
Diploma of Engineering - Electrical
Deakin University
08.2017 - 10.2018
Cambridge International Examinations AS & A Levels - Pre-engineering
Jinnah Highs School System
06.2014 - 06.2016
Cambridge International Examinations Ordinary Level - undefined
La Salle Higher Secondary School
06.2012 - 06.2014
Skills
Performance Management
Excellent Verbal Communication
Complex problem solver
Persuading and Negotiating
Commercial Awareness
Self-Motivated
C/C Programming
MS Office Proficiency
Content Writing
Adobe XD
Timeline
Business Development Executive
United Diamonds Contracting Company
05.2023 - 12.2024
Immigration Consultant Cum Admin Assistant
Continental Migration Services
01.2022 - 10.2022
Sales Executive in Operations
TRG (Ibex Global)
09.2020 - 06.2021
Production Manager and Quality Controller
Arab Packages Pvt Ltd
03.2020 - 08.2020
Customer Services
Ultimate Security Chemist Warehouse
09.2019 - 02.2020
Diploma of Information Technology -
Hibernia Institute
07.2019 - 06.2020
Security Supervisor and Customer Services
Securecorp
12.2018 - 08.2019
Security Supervisor and Customer Services
Jones XL
10.2018 - 11.2018
Customer Service Officer
JB HI-FI
01.2018 - 09.2018
Shift Manager and Crew Trainer
McDonald's
11.2017 - 11.2019
Diploma of Engineering - Electrical
Deakin University
08.2017 - 10.2018
Cambridge International Examinations AS & A Levels - Pre-engineering
Jinnah Highs School System
06.2014 - 06.2016
Cambridge International Examinations Ordinary Level - undefined
La Salle Higher Secondary School
06.2012 - 06.2014