Mohsin Khan
Manager Customer Support
Karachi,Pakistan
Summary
Customer Service Manager with five years of experience maximising customer satisfaction by implementing continuous process improvement.
Passionate for growth driven work atmosphere where I can enhance my professional skills on a fast pace and be creative. Observing and analyzing situation for logical solutions in relation to the benefit of the Company. You will find me Insha’Allah a reliable individual being creative, adaptable, prepared and contributive.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
Work History
Customer Service Manager
Rex-D Pvt. Ltd.
Karachi, Sindh
11.2021 - Current
Customer Support Manager
SBT Japan Co. Ltd.
Karachi, Sindh
02.2020 - 11.2021
Customer Service Team Lead
SBT Japan Co. Ltd.
Karachi, Sindh
02.2019 - 01.2020
Business Executive
SBT Japan Co. Ltd.
Karachi, Sindh
11.2017 - 01.2019
Project Coordinator
Hystar Sourcing & Services Pvt. Ltd.
Karachi, Sindh
12.2015 - 12.2016
Education
Bachelor - Telecommunication Engineering
Sir Syed University Of Engineering & Technology
Karachi 01.2012 - 01.2016
Higher Secondary School Certificate - Computer Science
Govt. Dehli College
Karachi 01.2010 - 12.2011
Secondary School Certificate -
The Crescent Academy
Karachi 01.2000 - 01.2009
Skills
Customer Relationship Management Software (CRM)
Timeline
Customer Service Manager
Rex-D Pvt. Ltd.
11.2021 - Current
Customer Support Manager
SBT Japan Co. Ltd.
02.2020 - 11.2021
Customer Service Team Lead
SBT Japan Co. Ltd.
02.2019 - 01.2020
Business Executive
SBT Japan Co. Ltd.
11.2017 - 01.2019
Project Coordinator
Hystar Sourcing & Services Pvt. Ltd.
12.2015 - 12.2016
Bachelor - Telecommunication Engineering
Sir Syed University Of Engineering & Technology
01.2012 - 01.2016
Higher Secondary School Certificate - Computer Science
Govt. Dehli College
01.2010 - 12.2011
Secondary School Certificate -
The Crescent Academy
01.2000 - 01.2009
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