MOHSIN ALI
Daska
Summary
Proactive System Administrator and IT Support Specialist with over 3 years of experience in networking, server management, and IT infrastructure support. Proven track record of diagnosing complex hardware/software issues and ensuring high-performance system uptime. Adept at optimizing network performance, managing security surveillance systems, and providing seamless technical support to enterprise environments.
Overview
3
3
years of professional experience
Work History
IT Support Assistant
Helicon Enterprises
Sialkot, Pakistan
01.2025 - Current
- Managed end-to-end technical support, security surveillance (CCTV) uptime, and LAN/ wireless network configuration.
- Optimized office connectivity and documented IT procedures to streamline troubleshooting.
IT Support Assistant
Smart IT Solutions
Sialkot, Pakistan
01.2023 - 12.2024
- Provide comprehensive Level 1/ 2 IT support, managing hardware, software installation, and network infrastructure.
- Ensure operational continuity through routine maintenance, peripheral troubleshooting, and regular data backups.
Education
Bachelor of Science - Information Technology
01.2023
GPA: CGPA: 2.80/ 4.0
Intermediate -
01.2019
GPA: Score: 798/ 1100
Skills
- System Administration
- Windows OS
- Server Management
- Active Directory
- User Access Control
- Networking
- LAN/WAN Configuration
- TCP/IP
- Router/Switch Setup
- Network Security
- Technical Support
- Hardware Troubleshooting
- Help Desk Support
- Remote Desktop Support
- Printer Maintenance
- Surveillance
- Security Camera Installation
- CCTV Installation
- Maintenance
- Soft Skills
- Critical Thinking
- Teamwork
- Problem Solving
- Time Management
Languages
English
Professional Working
Urdu
Native or Bilingual
Personal Information
Gender: Male
Skills - Core Skills
- System Administration: Windows OS (10/ 11), Server Management, Active Directory, User Access Control.
- Networking: LAN/ WAN Configuration, TCP/ IP, Router/ Switch Setup, Network Security.
- Technical Support: Hardware Troubleshooting, Help Desk Support, Remote Desktop Support, Printer Maintenance.
- Surveillance: Security Camera/ CCTV Installation & Maintenance.
- Soft Skills: Critical Thinking, Teamwork, Problem Solving, Time Management.
Timeline
IT Support Assistant - Helicon Enterprises
01.2025 - Current
IT Support Assistant - Smart IT Solutions
01.2023 - 12.2024
BISE Gujranwala - Intermediate,
University of the Punjab - Bachelor of Science, Information Technology