Mohib Ullah
Khushab
Summary
Academically good and professionally well Qualified individual, currently doing CA (Chartered Accounting) .Currently working in a company as an administrator and a consultant. Looking for a challenging position that offers variety and also opportunities to develop both personally and professionally along with motivating, encouraging and visionary leadership. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ali Hassan Travels And Tours
2023.05 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Stayed up-to-date on product knowledge, company policies, and industry trends to provide the best possible service to customers
Accounting Administrative Assistant
Ali Hassan Travel And Tours
2022.01 - 2023.04
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Managed accounts payable and accounts receivable functions, ensuring timely processing of transactions and maintaining accurate records.
Education
FSC - Pre-medical -
Fauji Foundation Higher Secondary School
01.2016
Matriculation - Science -
Fauji Foundation Higher Secondary School
01.2013
Skills
- Strong communication and analytical skills.
- Ability to work in competitive environment.
- Ability to manage multiple tasks and to meet the tasks within deadlines.
- Ability to work as a quality team member – working cooperatively, watching out for my teammates, offering a helping hand when needed.
- Worked as a team leader during six years of sports background.
- Well versed with the latest versions of the following: MS Office (Excel, Word, Outlook and PowerPoint)
Certification
- Forensic Accounting and Fraud Examination - WEST VIRGINIA UNIVERCITY
- Financial Markets - YALE ( University )
- Create a Financial Statement using Microsoft Excel - COURSERA PROJECT NETWORK
Trainingandworkshops
- TAQWA FOUNDATION, 3 days workshop on Islamic banking and finance
- CFE, 45 days training to enhance presentation and communication skill in order to excel in my career in more dignified way while being fruitful to the organization I will be engaging with.
Accomplishments
- Actively take part in Debating Competition held at school and college level.
- Champion of TABLE TENNIS in school as well as in college.
- Best student of the year due to my excellent academic and co-curricular activities record.
Professionalacademicqualification
- CA Inter (Appearing in last two papers), ICAP ( Institute of Chartered Accountant of Pakistan )
- FSC - Pre-medical, Fauji Foundation Higher Secondary School, Khushab, 2014-2016, 87.73%
- Matriculation – Science, Fauji Foundation Higher Secondary School, Khushab, 2011-2013, 93.52%
Languages
Urdu
Native language
English
Intermediate
B1
Timeline
Customer Service Representative
Ali Hassan Travels And Tours
2023.05 - Current
Accounting Administrative Assistant
Ali Hassan Travel And Tours
2022.01 - 2023.04
FSC - Pre-medical -
Fauji Foundation Higher Secondary School
Matriculation - Science -
Fauji Foundation Higher Secondary School
- Forensic Accounting and Fraud Examination - WEST VIRGINIA UNIVERCITY
- Financial Markets - YALE ( University )
- Create a Financial Statement using Microsoft Excel - COURSERA PROJECT NETWORK
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