Moheb Hussain

Tradewheel is a global B2B platform connecting buyers and suppliers worldwide.

• Assisting international clients in onboarding and navigating Tradewheel’s platform to ensure seamless user experience.
• Managing post-sale relationships to drive customer satisfaction and long-term retention.
• Coordinating with cross-functional teams (sales, support, tech) to resolve client issues and improve platform usage.
• Collecting customer feedback and identifying trends to support product improvements and client engagement strategies.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.

• Managed and retained a portfolio of 130 out of 300+ premium apparel manufacturer clients
• Onboarded clients, provided training on platform features, incoterms, international payments, and logistics
• Achieved a 60% retention rate, maintaining an average monthly retention value of EUR 5,000
• Utilized Power BI to track performance and optimize manufacturer activity

• Booked 60 qualified leads monthly for Account Executives
• Developed new client relationships, sourced buyer leads, and upsold a Taiwanese company 'Albee Lee' to an enterprise membership worth EUR 2,900
• Increased sales leads by implementing targeted outreach strategies and personalized followups.
• Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
• Established relationships with prospects and customers to promote product understanding and drive sales growth.

• Managed customer support for a major clothing brand in Europe, the Middle East, and North America
• Provided customer issue resolution and gained insights into e-commerce operations

• Extracted and analyzed product and pricing data from leading retail brochures, including Carrefour, ALDI, Makro, and Metro, for integration into market intelligence systems.
• Processed 1,000+ product entries weekly and ensured high data accuracy to support retail analytics for global FMCG clients.
• Utilized GFK’s proprietary software GenIFR, developed by the data science team in Germany, to structure and classify retail data into actionable insights.
• Collaborated with regional and international teams to streamline data flow and improve the efficiency of market reporting.
• Maintained a data accuracy rate of 98%+, contributing to high-quality deliverables used in client presentations and industry benchmarking.