

A seasoned Quality and Performance Analyst with over 7 years of experience leveraging data insights to drive operational excellence. Adept at analyzing complex data sets, pinpointing performance trends, and developing actionable recommendations. Proficient in utilizing data visualization tools to communicate findings across teams effectively. Demonstrated ability to conduct comprehensive root cause analyses, develop strategic solutions, and implement data-backed initiatives to enhance quality, efficiency, and productivity.
Proven analytical, problem-solving, and project management capabilities in spearheading process optimization, monitoring KPIs, and driving continuous improvement. Embraced new technologies with a passion for professional development and industry best practices. A measured approach to change management.
A results-driven professional with a stellar track record of translating data insights into measurable improvements in operational performance, customer satisfaction, and bottom-line impact. Poised to make an immediate and sustained impact, bringing expertise to drive quantifiable returns in a dynamic, data-centric organization.
SAP
Microsoft Word
Microsoft Access
Microsoft Excel
Microsoft PowerPoint
Sage 50
Microsoft Outlook
EPLAN
Tableau
AutoCAD
SharePoint
Microsoft Power BI
Microsoft Project
Viewpoint
Bluebeam Administrator 2017
Microsoft Visio
Alteryx
SIPP
ITSP
R (basic)
Python (basic)
Aspasia (cube)
EQM
Medical Legal System
EBS4
Interpersonal Skills
Team Collaboration
Professional Communication
Financial Analysis
Markets research
Business Growth
Documentation abilities
Business Intelligence
Adaptive Learning
Quantitative Analysis
Excel expertise
Reporting abilities
Trend modeling
Process updates
Forecasting skills
Forecasting skills
Data Analysis
Power BI Masterclass: Learn Data Analytics with Power BI, Udemy
Power BI Masterclass: Learn Data Analytics with Power BI, Udemy
SQL - MySQL for Data Analytics and Business Intelligence, Udemy
Introduction to Data Analytics with Tableau, Udemy
IT Applications Training Certificate of Competence, Luton and Dunstable Hospital