Mohammad Saud Ahmed
Fintech Professional
Karachi, Sindh
Summary
Accomplished salesperson and team lead in the FinTech industry of Pakistan having worked across top reputable organizations in the Pakistani landscape. Having 10+ years experience of client management, technical selling and strategic decision making.
Resourceful and adaptable professional with knack for fostering positive change and collaboration. Possesses in-depth understanding of organizational dynamics and excels in stakeholder communication and project management. Aims to drive transformative initiatives that enhance efficiency and morale.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Lifecycle Management Lead
JazzCash
Karachi, Sindh
01.2025 - Current
- Leading a team of 4 individuals for onboarding of new clients, managing operational queries of the existing portfolio, keeping a healthy portfolio for the company and technical integration of clients.
- Managing team performance by monitoring daily activities via reporting and analyses.
- Setting of strategic goals and Key Performance Indicators for the entire team.
- Mentoring and training of team members.
- End to end execution of all the complex projects and delivering in a timely manner.
- Worked closely with the product and technical teams for integration of customized solutions for the customers.
- Growing of the portfolio of key existing clients by 80% by cross selling different products in the product suite.
- Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Expert Corporate Partnerships
JazzCash
Karachi, Sindh
12.2022 - 01.2025
- Worked on Payment Gateway, Disbursement, Collection, QR, Buy Now Pay Later (BNPL) and AdTech products at JazzCash. Provided clients with technical solutions for all their requirements regarding the digital portfolio.
- Managed some of the key clients of the region providing them with day-to-day support in operational, technical and bank related queries.
- Increased the portfolio size from 300m to 5bn per month by increasing the business from existing clients and bringing new clients on board.
- Delivered and managed key project of K Electric on premises bill collection by collaborating with the technical team for customized integration, on-ground team for execution and reporting team for customized reporting of the project.
- Worked closely with different stakeholders within and outside the organization to ensure client satisfaction and growth in the portfolio.
Relationship Manager
Habib Bank Limited HBL
01.2021 - 11.2022
- Worked on Internet Payment Gateway solutions, Cash Disbursement and Cash Collection
products on HBL digital platforms. - Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Coordination with the marketing team to create an engaging marketing campaign for the client’s
customers to create a win-win situation for all parties involved. - Worked alongside the product team to successfully win tenders of Balochistan Kissan Card program.
Key Account Manager
Wateen Telecom
07.2020 - 09.2020
- Worked on projects such as SD WAN, Connectivity, IP Surveillance and VoIP.
- Worked on different products being offered by partners such as CISCO.
- Coordinated between the customer and the internal teams to ensure the execution of projects on a timely basis.
- Worked in close coordination with the business team and technical team to provide customer with CISCO based solutions.
- Coordinated with third party solution providers to provide a SD WAN solution for United Bank Limited.
- Worked along with local partners and brought them on the discussion table to create a consortium to provide services in Azad Kashmir, which was previously not being catered to by the company.
- Increased business from within existing accounts as well as new accounts.
Key Account Manager
PTCL
07.2019 - 06.2020
- Managed a portfolio worth more than PKR 1 billion including some of the biggest customers for PTCL like Habib Bank Limited and United Bank Limited.
- Grew and managing relationships with key customers in the South region.
- Pitched new products such as Cloud Computing, IP Surveillance, ICT and IOT services to new and existing clientele.
- Designed a new network flow diagram for key customer, ENI Pakistan, for a smooth network availability in remote locations such as Bhit and Kadanwari.
Associate Vice President
Cyber Internet Services
12.2017 - 07.2019
- Worked on connectivity projects for the internet, data and VOIP connectivity for the clients.
- Drove digital transformation efforts within the organization, leveraging emerging technologies to streamline workflows, improve communication channels, and enhance overall productivity.
- Collaborated with cross-functional teams to drive process improvements and innovation.
- Implemented data-driven decision-making practices to inform business strategy and optimize performance metrics across the team.
- Established key industry partnerships, solidifying the company's position as a market leader in its field.
- Consistently achieved and exceeded sales target for myself and the team.
- Trained and assisted new team members.
Senior Account Manager
Cyber Internet Services
12.2016 - 11.2017
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased the portfolio size from PKR 20M to PKR 140M.
Account Manager
Cyber Internet Services
07.2015 - 11.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Planned and executed a project for Karachi Automated Trading Services (KATS Connectivity) for smaller potential customers in the market.
Intern
Engro Fertilizers
06.2014 - 07.2014
Education
MBA - Marketing And Sales
IBA Karachi
Karachi, Pakistan 04.2001 -
BBA - Marketing
IBA Karachi
Karachi, Pakistan 04.2001 -
A Levels - Accounting, Math, Economics
Beaconhouse School System
04.2001 -
O Levels -
Beaconhouse School System
Karachi, Pakistan 04.2001 -
Skills
Relationship management
Organizational development
Influencing skills
Business process reengineering
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Team leadership
Operational efficiency
Multitasking Abilities
Excellent communication
Certification
FinTech Security and Regulations
Timeline
Client Lifecycle Management Lead
JazzCash
01.2025 - Current
Expert Corporate Partnerships
JazzCash
12.2022 - 01.2025
Relationship Manager
Habib Bank Limited HBL
01.2021 - 11.2022
Key Account Manager
Wateen Telecom
07.2020 - 09.2020
FinTech Security and Regulations
06-2020
Key Account Manager
PTCL
07.2019 - 06.2020
Associate Vice President
Cyber Internet Services
12.2017 - 07.2019
Senior Account Manager
Cyber Internet Services
12.2016 - 11.2017
Account Manager
Cyber Internet Services
07.2015 - 11.2017
Intern
Engro Fertilizers
06.2014 - 07.2014
MBA - Marketing And Sales
IBA Karachi
04.2001 -
BBA - Marketing
IBA Karachi
04.2001 -
A Levels - Accounting, Math, Economics
Beaconhouse School System
04.2001 -
O Levels -
Beaconhouse School System
04.2001 -