Mohammad Hammad Mansoor

• Served as primary technical lead for Afiniti’s largest account (AT&T), owning escalations, SLA adherence, and day-to-day client communication; reduced Priority-1 incident resolution time by ~22% through automation and improved runbook processes.

• Led onboarding and technical integration efforts for major telco clients (AT&T, Virgin Media / O2, British Telecom), coordinating engineering, product, and operations to deliver successful deployments with zero major cutover issues.

• Built and maintained Grafana dashboards and alerting systems for operational and executive teams, improving SLA visibility and reducing mean time to detect (MTTD) by ~30%.

• Conducted in-depth data analysis using SQL, PostgreSQL, Python, and custom scripts to identify performance and revenue-impacting issues; delivered monthly account health reports highlighting optimization recommendations and uplift opportunities.

• Developed and automated performance reports using Python, SQL, and internal analytics tools, reducing manual reporting time by 40% across the team.

• Mentored a distributed team of 10+ analysts across multiple regions, implementing standardized incident ownership workflows that improved on-time report delivery from 70% to 95%.

• Collaborated with engineering and product teams to troubleshoot system issues, perform RCA, propose fixes, and ensure accurate tracking of bugs, enhancements, and implementation changes.

• Communicated complex technical insights to leadership and client stakeholders in a clear, structured, and actionable manner.

• Role ended due to global restructuring of Turkey operations; relocated to Pakistan in Nov 2025.