Mohammad Yousuf
Islamabad
Summary
Dynamic, results-driven professional with over 11 years of experience in telemarketing and department coordination, consistently exceeding sales targets while enhancing customer engagement through exceptional communication and relationship-building skills. Expertise in managing team operations, streamlining processes, and implementing strategies that drive efficiency and productivity. Strong analytical abilities complement a commitment to delivering outstanding service and support. Eager to leverage extensive background in a challenging new role to contribute significantly to organizational success.
Overview
12
12
years of professional experience
Work History
Delivery Rider
The Rahat Pizza
Islamabad, Pakistan
12.2024 - 08.2025
- Delivered packages efficiently, ensuring timely service and customer satisfaction.
- Navigated complex routes using GPS technology to optimize delivery times.
- Maintained vehicle cleanliness and functionality to ensure safety and compliance.
- Communicated effectively with customers regarding delivery status and any issues.
Customer Sales Representative
Transonic BPO Pvt Ltd
Rawalpindi, Pakistan
01.2021 - 08.2024
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policiesTake the extra mile to engage customers
- Experienced in various campaign like Solar
Department Coordinator
Power Factor Facility Mangement LLC
Dubai, United Arab Emirates
01.2014 - 02.2020
- Communicating with clients or employers about project, event or campaign expectations and goals
- Delegating tasks to appropriate team members
- Managing deadlines and progress across the team to ensure the project is delivered on time and on budget
- Organizing third-party providers and vendors to deliver elements that can’t be produced in-house
- Overseeing the delivery of projects and making adjustments as necessary to ensure they are delivered to specifications and high standards
- Collecting and analyzing feedback from customers and other project users to gauge satisfaction and success
- Highlight your accomplishments, using numbers if possible.
Education
Matric -
Al Farooq Pakistani Islamic School
03.2011
Skills
- Effective Communication
- Customer Relationship Management
- Sales Techniques
- Organizational Skills
- Problem-Solving
- Data Entry
LANGUAGES
English Advanced
Urdu Proficient
Pashto Native
Timeline
Delivery Rider
The Rahat Pizza
12.2024 - 08.2025
Customer Sales Representative
Transonic BPO Pvt Ltd
01.2021 - 08.2024
Department Coordinator
Power Factor Facility Mangement LLC
01.2014 - 02.2020
Matric -
Al Farooq Pakistani Islamic School