Mohammad Shahbaz Sheikh
Supply Chain Management
Lahore, Punjab
Summary
Simple, Smart, Hardworking and Quirky. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
DISPATCHER
Duumvirate Dispatch
03.2023 - Current
- Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
MANAGER
Shah Alam Market
01.2021 - 03.2023
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Entrepreneur
Roshan Collection
01.2019 - 01.2021
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
FLOOR MANAGER
Apex Communication Call Center
01.2018 - 01.2019
- Coached team members on customer service techniques and provided feedback on performance.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
SALES EXECUTIVE
Apex Communication Call Center
01.2017 - 01.2018
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
SALESMAN
Uneeq Trader, Shah Alam Market
01.2015 - 01.2017
- Greeted customers and provided information about products and services
- Developed relationships with key accounts to increase sales volume.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Metric -
The Green School
Lahore, PB 01.2007 - 07.2012
Intermediate - Engineering (Pre-Engineering)
Govt. College Model Town
Lahore, PB 01.2013 - 08.2014
Skills
Team worker
Schedule Management
Dispatch Coordination
Customer Relations
Communication
Critical thinker
Flexible
Leadership
Creativity
Problem solving
Active listening
Personal Information
Date of Birth: 07/20/97
Languages
English
Urdu
Timeline
DISPATCHER
Duumvirate Dispatch
03.2023 - Current
MANAGER
Shah Alam Market
01.2021 - 03.2023
Entrepreneur
Roshan Collection
01.2019 - 01.2021
FLOOR MANAGER
Apex Communication Call Center
01.2018 - 01.2019
SALES EXECUTIVE
Apex Communication Call Center
01.2017 - 01.2018
SALESMAN
Uneeq Trader, Shah Alam Market
01.2015 - 01.2017
Intermediate - Engineering (Pre-Engineering)
Govt. College Model Town
01.2013 - 08.2014
Metric -
The Green School
01.2007 - 07.2012
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