Mohammad Kaleem
Karachi
Summary
Seasoned professional with 7+ years of extensive experience in customer services and business development under National and International corporate organizations. Proven expertise in overseeing end-to-end business development procedures. In-depth knowledge of business development, customer services, material sourcing, long term business relations. Experienced in the implementation of standard management policies, methods, and procedures. Ability to manage high-to-critical level projects from planning to scoping, estimation, tracking, and implementing project plans with fixed budgets and deadlines, implementing best managerial skills and interfacing during all phases of the program lifecycle. Highly effective communicator with strong people & leadership skills. Innovative thinker, analytical person, and focused on finding solutions with strong decision-making abilities. Ability to instill cost effectiveness through process re-engineering.
Overview
11
11
years of professional experience
Work History
Business Development & Customer Service Manager
Unity Paper Products
10.2019 - Current
- Business Development & Customer Service for multiple clients with overall target of 60 million annual
- Planning and forecasting for sales targets, set critical strategies for achievement
- Identifying new market and clients, product and competitor analysis
- Lead a team of 5 members, with 4 executive and assistant manager, provide mentorship & guide sales negotiations.
- Damager control when needed to resume or recover valuable client business relationship.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Implemented comprehensive feedback system to enhance service quality.
Assistant Manager Business Development
Unity Paper Products
12.2016 - 10.2019
- Work closely with all other departments, fiancé, procurement, store and production to ensure material availability, price and production for seamless order completion.
- Develop online and social media presence for the company to improve online visibility and reach.
- Evaluate employee performance and identify hiring and training needs.
- Meeting and exceeding sales target of 2.5 million per month.
- Providing clear and effective solutions to the clients and conduct complete R&D when required.
- Effort to effectively eliminate competitor for SSA( Single Supplier Acquisition) for 100% order confirmation when possible
Customer Care Officer
K-Electric
10.2014 - 12.2016
- Day to day dealing with walk-in consumers covering requirements from billing, technical complaints, new connections, consistently delivering all KPI’s.
- Ensure systemized flow from my team with each and every procedure processed through SAP “ISU” and SAP “CRM”
- Maintain strong follow-up with other departments for smooth operations and timely resolutions of consumer complaints.
- Ensure operational overflow and delivered solutions with management to effectively reduction of walk-in consumers from 700 to 300 per day
International Business Development Officer
Trade Key B2B
02.2014 - 10.2014
- Business Development officer with a target of 60,000$ per quarter
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
Master's in Business Administration (Marketing) -
Hamdard University
Karachi, Pakistan01.2014
Bachelor of Business Administration (Marketing) -
Hamdard University
Karachi, Pakistan01.2011
Skills
- SAP
- Customer Service
- Team Management
- Business Development
- Strategic Planning & Analysis
- Budgeting Activities
Languages
Urdu
Native language
English
Proficient
C2
Hindi
Upper intermediate
B2
Timeline
Business Development & Customer Service Manager
Unity Paper Products
10.2019 - Current
Assistant Manager Business Development
Unity Paper Products
12.2016 - 10.2019
Customer Care Officer
K-Electric
10.2014 - 12.2016
International Business Development Officer
Trade Key B2B
02.2014 - 10.2014
Master's in Business Administration (Marketing) -
Hamdard University
Bachelor of Business Administration (Marketing) -
Hamdard University
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