Mohammad Ahmad
Gold Coast QLD,Australia
Summary
Experienced in managing café operations, overseeing team dynamics, and enhancing customer satisfaction through effective communication and conflict resolution. Developed training programs that empowered team members to improve service quality and fostered a collaborative work environment. Demonstrated ability to remain composed under pressure, successfully diffusing tense situations while maintaining operational efficiency. Proficient in task delegation, optimizing productivity, and ensuring team alignment with business objectives.
Overview
1
1
year of professional experience
Work History
Team Leader
Third Base Cafe
Gold Coast QLD, Australia
12.2024 - Current
- Mange 2 Sections of Colds and Coffee in our cafe. Making coffees Smoothies drinks and specialization in making Acai Bowls and a lot more.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
Oplox Tech
- 2 Years of experience in Amazon FBA Wholesale
- Brand hunting
- Product hunting
- Outreaching to brands and getting their approvals for wholesale
- Expert in brand analysis of profitable products
- Expert in using the following tools:
- Jungle Scout
- Keepa
- Helium 10
- Amazon quick view
- Amazon FBA Wholesale
Limelight
- Handling Social platforms (Facebook, WhatsApp, Instagram) where perform various tasks (Messaging, Comments handling etc)
- Handing Live chat with entertaining 10+ queries at a time
- Handling various software like Shopify, ginkgo and Zen-desk
- Social Media Executive TL
Attrium Solutions
- Managing Sales in the niche of electricity (UK Based campaign)
- Familiar with customer dealing regarding sales with good communication skills
- Sales Executive
XPERT DIGI
- 6 month of experience, Managing Sales in the niche of SEO DIGITAL MARKETING
- SALES Executive
Education
B.COM -
Punjab University
F.Sc Pre-engineering -
B.I.S.E LAHORE
Matric in Science -
B.I.S.E LAHORE
IELTS -
BETS
Spoken English Course -
BETS
Skills
- Customer satisfaction
- Team leadership
- Conflict resolution
- Staff training
- Task delegation
- Product sourcing
- Communication skills
- Sales management
- Live chat support
- E-commerce platforms
- ZenDesk
- Jungle Scout
- Keepa
- Helium 10
- Team supervision
- Leadership
Personal Information
- Partner Visa UF/309
- Full working Rights
- Date of Birth: 27/03/1999
- Nationality: Pakistani
Languages
English
Upper Intermediate
B2
Urdu
Proficient
C2
Punjabi
Proficient
C2
Timeline
Team Leader
Third Base Cafe
12.2024 - Current
Oplox Tech
Limelight
Attrium Solutions
XPERT DIGI
B.COM -
Punjab University
F.Sc Pre-engineering -
B.I.S.E LAHORE
Matric in Science -
B.I.S.E LAHORE
IELTS -
BETS
Spoken English Course -
BETS