Abdul Moeed

• Led dynamic customer service team of 48 people with strategic problem-solving approach.
• Conducted weekly audits and risk assessments to achieve regulatory compliance.
• Ensured consistent delivery of exceptional customer experiences.
• Focused on fostering positive team culture and individual growth.
• Acted as liaison between team members and senior management.
• Empowered team through performance analysis and coaching.
• Adept at refining service processes to enhance productivity and customer journey.

Market Research and Data Collection:

• Collected pricing data for diverse hygiene product brands in market.
• Systematically organized and categorized data using Excel sheets for individual stores and hypermarkets.
• Conducted daily store visits in Islamabad and Rawalpindi to ensure accurate data collection and address price variations.

Analysis and Reporting:

• Created analysis reports considering location, age bracket, preferred SKUs, and brand prices.

Marketing and Campaign Management:

• Obtained quotations from marketing agencies for activation and launched marketing campaigns.
• Executed Below-The-Line (BTL) activities to enhance brand awareness.

Sales Team Support:

• Guided and trained sales team, ensuring comprehensive product knowledge for task efficiency.

Client Acquisition:

• Engaged with restaurants, hotels, hospitals, and institutions to convert them into future customers.

• Monitored inventory, optimized systems using sales data, and streamlined processes through effective communication with staff.
• Provided daily shift briefs for efficient routine activities within franchise.
• Orchestrated sponsored events, showcasing strong organizational and management skills.