Mobeen Ali
Islamabad
Summary
Experienced Customer Service Representative with a demonstrated history of working in the consumer services industry. Skilled in managing and growing customer base, enhancing customer experience, and implementing effective sales strategies. Proven track record in outside sales. Strong support professional. Experienced Virtual Assistant with a passion for real estate. Adept at providing comprehensive administrative support, facilitating client communication, and coordinating transactions. Thrives in fast-paced remote environments, ensuring efficient operations and high levels of client satisfaction.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Keller Williams
06.2022 - 06.2024
- Experienced Virtual Assistant specializing in real estate operations, with proficiency in:
- Scheduling appointments efficiently and managing calendars.
- Handling diverse administrative tasks to streamline operations.
- Communicating effectively with existing clients through calls and correspondence.
- Utilizing CRMs such as MOJO, Brivity, and Cinc to maintain client databases and enhance workflow efficiency.
- Proven track record of supporting real estate professionals remotely, ensuring seamless operations and client satisfaction.
Senior Sales Executive
Techception Official
11.2021 - 06.2022
- Keeping an eye on the United State Real Estate market and driving real estate agents( Realtor) into our network and helping them increase their business by maximizing outreach to the interested market.
- Maintain a professional and friendly relationship with the realtors as partners to generate more revenue for the business
- Retaining previous clients who are not happy with the services and informing the higher management to make amends.
Customer Service Specialist
Touchstone Communications
03.2019 - 10.2021
- Engagement, collection of information, and qualification of homeowners as per client requirement.
- Offer efficient services to all customers, handling challenging situations with ease.
- Generating leads by cold calling homeowners and developing their interest for a mortgage and transferring it over to a loan officer.
- Achieving targets in the given time frame.
Customer Service Specialist
Mars BPO Pvt Ltd
09.2016 - 02.2019
- Managed high call volume while maintaining a courteous and professional demeanor.
- Scheduling appointments and managing calendars with precision to optimize client engagements.
- Generating leads through effective communication and rapport-building techniques.
- Delivering exceptional customer service to enhance client satisfaction and retention.
Education
Bachelor of Commerce - BCom -
University of The Punjab
09.2024
Skills
- Telemarketing
- High Ticket Closing
- Skilled Multi-tasker
- Virtual Assistant
- Administrative Support
- Inbound Marketing
- CRM Management
- Customer Service
- Scheduling and calendar management
- Cold Calling
- Appointment Setting
- Lead Generation
Personal Information
Title: Sales Executive| SaaS | Sales | US & Canada| B2B
Languages
Urdu
Native language
English
Proficient
C2
Timeline
Virtual Assistant
Keller Williams
06.2022 - 06.2024
Senior Sales Executive
Techception Official
11.2021 - 06.2022
Customer Service Specialist
Touchstone Communications
03.2019 - 10.2021
Customer Service Specialist
Mars BPO Pvt Ltd
09.2016 - 02.2019
Bachelor of Commerce - BCom -
University of The Punjab
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