Moazam Zaheer
Reservation Supervisor
Sargodha
Summary
Customer-focused Reservations Agent committed to upholding high service standards. Processed room, spa and restaurant reservations to maximise venue capacity. Experienced in hospitality and service roles for reliable front-of-house support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Reservations supervisor
RAMADA HOTEL MURREE
Murree
01.2024 - Current
- Dealt with high-volume calls and emails competently to meet service targets.
- Conducted calls professionally and politely to maintain excellent service standards.
- Managed high volumes of incoming calls using VoIP system.
- Maintained product knowledge to provide accurate information on local tour services.
- Identified potential selling opportunities within booking process, including car hire and insurance.
- Completed bookings and reservation amendments using hospitality property management software.
Receptionist
RAMADA HOTEL MURREE
Murree
07.2022 - 07.2023
- Assisted with set up of ID card and access permissions following site security practices.
- Answered and helped resolve inquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Maintained accurate and up-to-date records for smooth handovers.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Admitted guests into buildings to control site access.
- Reduced waiting times through effective time and resource management.
Reservation officer
RAMADA HOTEL MURREE
Murree
02.2023 - 05.2023
- Recommended hotel packages and initiatives to customers for increased business profits.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Employed strong product and systems knowledge to handle booking enquiries.
- Completed bookings and reservation amendments using hospitality property management software.
- Negotiated corporate reservation rates to meet client budget requirements.
Education
Intermediate - I.C.S
Aspire Group of Colleges
Sargodha, Punjab /2019 - /2021
Matric - Computer Science
EFA Group of Schools & Colleges
Sargodha, Punjab /2017 - /2019
Skills
Reservation billing
Call centre experience
Product knowledge
Complaint handling
Customer Service
Refund processing
Cancellation management
Incoming call management
Payment Processing
Accomplishments
I am thrilled to have been honored with both the Employee of the Month award and the Completing Targets reward. These awards reflect my dedication, hard work, and commitment to consistently delivering results. I look forward to taking on new challenges and contributing even more to the team’s success!
Languages
English
Advanced
Urdu
Fluent
Punjabi
Fluent
Software
IDS
Munshi 10
MS Word
MS Excel
MS Power Point
MS Visio
Certification
3D Graphic Designing
Interests
3D Printing, Journaling for personal growth, chess
Timeline
Reservations supervisor
RAMADA HOTEL MURREE
01.2024 - Current
Reservation officer
RAMADA HOTEL MURREE
02.2023 - 05.2023
Receptionist
RAMADA HOTEL MURREE
07.2022 - 07.2023
3D Graphic Designing
01-2021
Intermediate - I.C.S
Aspire Group of Colleges
/2019 - /2021
Matric - Computer Science
EFA Group of Schools & Colleges
/2017 - /2019