Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Mishal Masih

Mishal Masih

Karachi, Sindh

Summary

Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Overview

5
5
years of professional experience

Work History

All-Rounder & Cashier

McDonald's
03.2019 - 01.2021
  • Managed cash transactions and maintained accuracy
  • Demonstrated excellent customer service skills.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Assistant GEL

Mcdonalds
02.2021 - 02.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Decorated and set tables in accordance with party themes and age groups.

Guest Experience Leader (GEL)

[Mcdonalds]
03.2021 - Current
  • Led teams to ensure exceptional customer experiences
  • Developed strong problem-solving and communication skills.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Matriculation in Science -

Intermediate in Medical - undefined

Skills

Effective communication and interpersonal skills

Personal Information

  • CNIC Number: 42401-6932972-0
  • Father's Name: Ashraf Masih
  • Date of Birth: 05/05/1997
  • Gender: Female
  • Nationality: Pakistani
  • Marital Status: Single
  • Religion: Christian

Languages

English
Native language

Timeline

Guest Experience Leader (GEL)

[Mcdonalds]
03.2021 - Current

Assistant GEL

Mcdonalds
02.2021 - 02.2022

All-Rounder & Cashier

McDonald's
03.2019 - 01.2021

Matriculation in Science -

Intermediate in Medical - undefined

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Mishal Masih