Mishal Masih
Karachi, Sindh
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
5
5
years of professional experience
Work History
All-Rounder & Cashier
McDonald's
03.2019 - 01.2021
- Managed cash transactions and maintained accuracy
- Demonstrated excellent customer service skills.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assistant GEL
Mcdonalds
02.2021 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Decorated and set tables in accordance with party themes and age groups.
Guest Experience Leader (GEL)
[Mcdonalds]
03.2021 - Current
- Led teams to ensure exceptional customer experiences
- Developed strong problem-solving and communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Matriculation in Science -
Intermediate in Medical - undefined
Skills
Effective communication and interpersonal skills
Proven team management and leadership abilities
Strong team player with excellent collaboration skills
Customer Service
Cash Handling
Customer Assistance
Payment Processing
Personal Information
- CNIC Number: 42401-6932972-0
- Father's Name: Ashraf Masih
- Date of Birth: 05/05/1997
- Gender: Female
- Nationality: Pakistani
- Marital Status: Single
- Religion: Christian
Languages
English
Native language
Timeline
Guest Experience Leader (GEL)
[Mcdonalds]
03.2021 - Current
Assistant GEL
Mcdonalds
02.2021 - 02.2022
All-Rounder & Cashier
McDonald's
03.2019 - 01.2021