Volunteering and community involvement
Misbah Ullah Khan
IT SUPPORT OFFICER
Peshawar
Summary
Innovative IT Support Officer with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Accomplished CEO of Evergreen Pakistan well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
7
7
Certifications
4
4
Languages
Work History
Lead Generation Specialist
Keen Funnel
Barcelona
04.2022 - 09.2022
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Entered data into Linkedln Sales Navigator, ensuring accuracy and uniformity.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Generated advertising brochure for vendor use.
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Quoted prices, credit terms and other bid specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
Lead Generation Specialist
Glow Inc
California
11.2021 - 04.2022
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Entered data into Glow inc , ensuring accuracy and uniformity.
- Worked independently with minimal supervision.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Exceptional computer skills
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
Telemarketing Sales Representative
Celebex Communication
Islamabad
01.2021 - 12.2021
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Answered calls, took messages and transferred calls to correct individuals.
- Made average of 300 outbound and inbound calls per day.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily and weekly sales reporting using assigned tools.
IT Technical Support Representative
Charsadda Chamber of Commerce & Industries
Peshawar
05.2018 - 07.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and server
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
Education
High School Diploma -
St. Mary's High School
Peshawar 03.2014 - 03.2016
Intermediate (Pre-Medical) - Pre-Medical
Islamia College
Peshawar 04.2016 - 04.2018
Diploma of Associate Engineer (Civil) - Construction Technology
Government College of Technology
Kohat Road Peshawar 04.2017 - 09.2022
Diploma in Information Technology - Information Technology
Government College of Technology Peshawar
Peshawar Pakistan 08.2017 - 08.2018
Diploma in Airline Operation Management - Airline Operation Management
Aims Training Campus
Islamabad Pakistan 06.2018 - 06.2019
Skills
Sales tools and techniques
Quality lead generation
Research and reports generation
Accurate data entry
Client service-focused
Desktop support
Data recovery
Software diagnosis
Instruction and training
Helpdesk call support
Mobile device management
Backup and recovery
Technical Support
Customer service expert
Windows 10
Complaint resolution
Issue troubleshooting
Unified Communications Integration
Progress Statement Generation
Customer Relations
Human resources
Multitasking Abilities
First Aid
Microsoft Softwares
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 50 staff members.
- Achieved Best Freelancer Award by completing UK Cloud Tronnics Data with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Best Employee in Information Technology award.
- Promoted to IT Support Officer after 6 months of employment.
Certification
Office Automation
Interests
Marketing
Learning languages
Photography
Travel
Timeline
Lead Generation Specialist
Keen Funnel
04.2022 - 09.2022
English For Health Care
04-2022
Lead Generation Specialist
Glow Inc
11.2021 - 04.2022
B1 Intermediate in English
03-2021
Telemarketing Sales Representative
Celebex Communication
01.2021 - 12.2021
Covid-19 & Work
01-2021
Surgical Nurse
11-2020
Auto Cad Civil
10-2018
Project Management
09-2018
Diploma in Airline Operation Management - Airline Operation Management
Aims Training Campus
06.2018 - 06.2019
IT Technical Support Representative
Charsadda Chamber of Commerce & Industries
05.2018 - 07.2020
Diploma in Information Technology - Information Technology
Government College of Technology Peshawar
08.2017 - 08.2018
Diploma of Associate Engineer (Civil) - Construction Technology
Government College of Technology
04.2017 - 09.2022
Intermediate (Pre-Medical) - Pre-Medical
Islamia College
04.2016 - 04.2018
Office Automation
06-2015
High School Diploma -
St. Mary's High School
03.2014 - 03.2016