MIRZA TAIMOR
Lahore
Summary
Results-driven and experienced Customer Success Manager with a background in Mass Communication and a proven track record in sales, customer support, and team leadership. Skilled in retaining clients, selling digital services, and managing budgets. Ability to grasp technical concepts quickly and easily.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager – Customer Success Team
Snexus
02.2025 - Current
- Managed the Customer Success team to drive client satisfaction, retention, and account growth.
- Handled key client relationships, escalations, renewals, and upsell opportunities.
- Implemented onboarding and follow-up strategies to improve customer experience and reduce churn.
- Coordinated cross-functional teams to ensure timely delivery and performance.
Customer Success Manager
Xpertdigi
01.2022 - 02.2025
- Being an Executive, managed a US-based campaign, generating $200k in 8 months
- Promoted to Manager, leading to a revenue increase of $350k
- Retained clients for SEO services, leveraging excellent communication and problem-solving skills
- Developed and implemented customer success strategies to drive revenue growth and customer satisfaction
- Collaborated with cross-functional teams, including sales, marketing, and product development
Sales Executive
Ibex
03.2021 - 01.2022
- Generated significant sales revenue for US-based clients, selling internet, cable, phone, and home security services
- Consistently met or exceeded sales targets, demonstrating exceptional sales and communication skills
- Developed and maintained relationships with clients, identifying opportunities to upsell and cross-sell services
- Collaborated with sales teams to achieve sales goals and objectives
Team Lead, Customer Support
Mindbridge
02.2016 - 03.2021
- Worked on 5 different projects, including Uber, Talabat, FoodPanda, Epay, and Revolut
- Provided email, call, live chat, and tech support, ensuring excellent customer satisfaction
- Promoted to Team Lead, leading a team of customer support representatives
- Developed and implemented process improvements to increase efficiency and customer satisfaction
- Collaborated with cross-functional teams, including sales, marketing, and product development
Founder/Co-founder
Mass Pro Films
08.2016 - Current
- Founded and managed a production house, offering social media marketing services for Pakistani businesses
- Provided services including cinematography, photography, product shoots, model shoots, portfolios, logo designing, and more
- Developed and implemented marketing strategies to grow the business and attract new clients
Associate Producer
Neo News
06.2015 - 04.2017
- Managed budgets, aligned teams, and coordinated logistics for TV show productions
- Demonstrated exceptional organizational, communication, and problem-solving skills
- Coordinated with talent, crew, and vendors to ensure successful show production
- Assisted in scriptwriting, editing, and research for show content
Radio Jockey
Boom FM 106, 6
01.2015 - 01.2017
- Gained experience in radio hosting, content creation, and audience engagement
- Developed and presented radio shows, including music, news, and entertainment segments
- Conducted interviews with guests, including musicians, artists, and community leaders
Education
Bachelors - Mass Communication
Superior University
Lahore08.2018
Intermediate - Computer Science
Superior College
Lahore09-2015
Skills
- Lead generation
- Lead generation
- Lead generation
- Lead generation
- Lead generation
- Lead generation
- Lead generation
- Lead generation
- Lead generation
- Lead generation
- Lead generation
- Lead generation
Languages
English
Urdu
Interests
- Playing Guitar
- Playing Cricket
- Movies
Certification
Certified Restaurant Manager (CRM) – Hospitality & Operations Management
Timeline
Manager – Customer Success Team
Snexus
02.2025 - Current
Customer Success Manager
Xpertdigi
01.2022 - 02.2025
Sales Executive
Ibex
03.2021 - 01.2022
Founder/Co-founder
Mass Pro Films
08.2016 - Current
Team Lead, Customer Support
Mindbridge
02.2016 - 03.2021
Associate Producer
Neo News
06.2015 - 04.2017
Radio Jockey
Boom FM 106, 6
01.2015 - 01.2017
Bachelors - Mass Communication
Superior University
Intermediate - Computer Science
Superior College