MIRZA MOEEZ ASAD
Kuala Lumpur
Summary
PhD candidate in Business Administration with hands-on experience working for leading Netherlands-based e-commerce companies. Skilled in PPC, social media marketing, TikTok ads, SEO, email marketing, and content creation. I excel at developing low-cost, high-impact lead generation strategies and managing digital operations that move prospects seamlessly through the sales funnel. Known for strong communication, client management, and data-driven decision making to support sustainable growth.
Overview
7
7
years of professional experience
Work History
Virtual Assistant | Marketing Manager
Smartminded.ni
01.2024 - Current
- Managed customer support for two Shopify stores (London & Canada), ensuring fast and effective issue resolution.
- Conducted product research to identify trends and growth opportunities.
- Supported digital marketing efforts through social media posts, email campaigns, and promotional content.
- Oversaw Shopify account management, including expense tracking, order reports, and performance monitoring.
- Optimized three Bol.com stores by improving listings, enhancing SEO content, and managing order processing.
- Assisted in creating marketing messages and targeted campaigns to boost traffic and conversions.
Customer Support | Marketing Assistance
Go Positive
03.2022 - 12.2023
- Delivered fast, high quality customer support for Shopify stores in Belgium and the Netherlands, ensuring smooth order handling and issue resolution Conducted product and market research to support SEO-based listings, trend analysis, and data-driven growth strategies.
- Assisted in creating and executing digital marketing activities, including social media posts, email promotions, and targeted content to improve traffic and conversions.
- Managed product listings and store performance on Bol.com, optimizing titles, descriptions, and keywords to increase visibility and sales.
- Monitored financial accounts and store analytics to support accurate reporting and stronger marketing decisions.
Customer Support Export Merchandiser
German Garments
02.2020 - 11.2022
- Managed global customer communication throughout the order cycle, ensuring smooth execution and high satisfaction.
- Coordinated cross-department operations—marketing, sales, production, finance—to maintain workflow efficiency.
- Calculated garment production costs and set competitive pricing based on market and customer requirements.
- Handled procurement of raw materials, ensuring timely availability for uninterrupted production.
- Monitored production progress to meet quality standards and delivery timelines.
- Supported marketing strategy development to strengthen brand visibility and customer engagement.
- Led and guided the marketing team to achieve project goals and maintain consistent brand messaging across channels.
Sales Manager
JOLTA Technology
01.2019 - 01.2020
- Managed and directed an e-commerce sales team to achieve sales and profit targets.
- Designed and recommended online sales programs to drive business growth.
- Developed and implemented short and long-term online sales strategies to meet company objectives.
- Monitored brand consistency across various marketing channels and materials to ensure alignment with company goals.
Education
PhD - Business Administration
Lincoln University
01.2026
Masters - Business Administration
Kuala Lumpur Metropolitan University
01.2023
Bachelors - Business Administration, Marketing
National College of Business Administration & Economics
01.2021
Skills
- Advanced user of Microsoft Word & Excel
- Project Management
- Public Relations
- Teamwork
- Time Management
- Effective Communication
- Barista Skills:
- Proficient in using espresso machines and manual brewing methods
- Skilled in coffee art and presentation
- Experienced with various brewing methods, including French press and pour-over
- Customer Service & Operational Skills:
- Strong communication and interpersonal skills
- Ability to multitask and perform efficiently under pressure in busy environments
- Familiar with POS systems and cash handling procedures
- Skilled in inventory management and restocking
- Team player with leadership and staff training experience
- Bartending Skills:
- Expert in mixology and cocktail crafting
- In-depth knowledge of different spirits, wines, and beers
- Ability to create customized drinks based on customer preferences
- Responsible Service of Alcohol (RSA) certified
LANGUAGES
English (Fluent)
Urdu (Fluent)
Punjabi (Fluent)
Malay (Intermediate)
Timeline
Virtual Assistant | Marketing Manager
Smartminded.ni
01.2024 - Current
Customer Support | Marketing Assistance
Go Positive
03.2022 - 12.2023
Customer Support Export Merchandiser
German Garments
02.2020 - 11.2022
Sales Manager
JOLTA Technology
01.2019 - 01.2020
Masters - Business Administration
Kuala Lumpur Metropolitan University
Bachelors - Business Administration, Marketing
National College of Business Administration & Economics
PhD - Business Administration
Lincoln University