Excel
Mir Bilal Arshad
Senior Customer Success Analyst
Lahore,Punjab
Summary
/ Results-oriented | Customer Support| Trouble Shooting | Reporting | Dependability and commitment | Team Player Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Customer Success Manager
BCM, CureMD
Lahore, Punjab
11.2018 - Current
- Response to client’s reporting requirements and provide real-time data in form of spread sheet to make informed decisions about critical issues
- Execute implementation project plans, at the direction client, resources, and timelines as part of a project team
- Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project
- Respond to customer queries in a timely and accurate way, via phone, email or support tickets
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Manage time and resources to facilitate multiple implementation projects simultaneously
- Ensures customer success and satisfaction in a friendly and courteous manner
- Continually investigates product and gains industry knowledge to improve performance and skill set
- Work independently to accomplish tasks to meet performance requirements
- Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.
Zonal Sales Manager
International Foods LLC
Sharjah
04.2016 - 09.2018
- Meeting and/or exceeding monthly, quarterly and yearly organizational team sales targets
- Selecting, managing and developing high performing sales representatives to achieve organizational goals
- Developing and implementing high caliber individual sales members and development their career plans
- Monitoring, analyzing and taking accountability of all the performances that are responsible for the improvement in sales growth, sales productivity, sales quality and optimization of customer satisfaction
- Providing sales training and on-going mentoring of sales staff
- Coaching and developing a high performing team of sales representatives through team management
- Ensuring and motivating each member of the team to exceed goals in all sales targets
- Providing sales training and on-going mentoring of staff both real time and through other communication channels
- Regularly meeting with National Sales Manager and providing detailed report on the overall performance of the team
- Making recovery plans when needed
- Outlining and delivering performance improvement plans and yearly performance analysis of sales representatives
- Monitoring and tracking adherence of productivity, attendance, and provide feedback as per company policy
- Reviewing daily reports to diagnose areas for improvement that affect individual and team performance
- Monitoring credit sales and collection of the money due
- Compliance and problem solving on individual and team level
- Achieving best customer satisfaction with a lowest cost possible
- Ensuring all contract and paper work are completed and returned as per the company policy.
Area Sales Manager
Gourmet Foods, Gourmet Foods
Lahore
11.2014 - 02.2016
- Develop sales and marketing strategies to drive sales growth in the assigned area
- Develop and manage an efficient distribution network to improve sales performance
- Manage the sales team for sales growth and revenue enhancement
- Conduct market research to understand competitors and market trends
- Provide innovative ideas and suggestions to improve the market presence
- Coordinate with branch staff to enhance sales performance
- Build sales culture and sale centric atmosphere among the team members
- Provide timely feedback to the sales personnel regarding their sales performance
- Provide trainings, educational workshops and challenging opportunities for enhancing career growth of employees
- Develop creative promotional strategies to attract more customers
- Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism
- Develop performance improvement plan for sales team to meet performance goals.
Retail Sales Executive
NM Furnishers
, Gujrat
10.2013 - 11.2014
- Listening to customer requirements and presenting appropriately to make a sale
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Acting as a contact between a company and its existing and potential markets
- Negotiating the terms of an agreement and closing sales
- Gathering market and customer information
- Representing their company at trade exhibitions, events and demonstrations
- Negotiating on price, costs, delivery and specifications with buyers and managers
- Challenging any objections with a view to getting the customer to buy
- Advising on forthcoming product developments and discussing special promotions
- Achievements
- Inducted in the enteprise team handeling the biggest clients for Curemd
- Handeled portfolio of more than 2 million in first year of joining for our biggest enterprize client
- Maximum Sales in a month while in NM Furnishers
- Launched two products while working at Gourmet Foods
- Launched five products while working at International Foods
Education
Bachelor of Science - Marketing
University of Gujrat
08.2009 - 04.2013
Skills
Schedule Management
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Software
Interests
Football, Badminton, Cricket
Timeline
Senior Customer Success Manager
BCM, CureMD
11.2018 - Current
Zonal Sales Manager
International Foods LLC
04.2016 - 09.2018
Area Sales Manager
Gourmet Foods, Gourmet Foods
11.2014 - 02.2016
Retail Sales Executive
NM Furnishers
10.2013 - 11.2014
Bachelor of Science - Marketing
University of Gujrat
08.2009 - 04.2013
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