Minhal Jafri
Calgary
Summary
Reliable and service-oriented professional with 4+ years of experience in customer service, front desk support, and administrative coordination across hospitality and residential sectors. Skilled at creating welcoming environments, managing guest and resident needs, handling operational logistics, and supporting smooth day-to-day functions. Known for strong communication, adaptability, and attention to detail in fast-paced environments. Bilingual in English and Urdu. Currently relocating to Dawson City and eager to contribute to a dynamic hospitality team.
Overview
4
4
years of professional experience
Work History
Contractual Admin Assistant
Sodo
Calgary
07.2024 - 10.2024
- Provided front-line administrative support for a luxury residential property, assisting residents with inquiries, move-ins, lease renewals, and service requests.
- Scheduled and coordinated maintenance work orders, ensuring timely communication between tenants and contractors.
- Managed resident records, lease documentation, and payment processing with accuracy and confidentiality.
- Supported the property management team by preparing reports, updating resident databases, and maintaining organized filing systems.
- Fostered a welcoming environment for residents and guests, handling face-to-face, phone, and email communications with professionalism and care.
- Assisted with event planning for community-building activities within the property, strengthening resident satisfaction.
Administrative Assistant
CW Stevenson
Winnipeg
06.2023 - 07.2024
- Managed lease agreements, renewals, security deposit returns, tenant chargebacks, and terminations; ensuring compliance with company policies and residential tenancy act
- Prepare property budgets, ensuring financial objectives are accurate and precise, while utilizing several software programs such as; Excel, Sharepoint, and Yardi
- Coordinated tenant communications for two portfolios (15 Buildings), addressing inquiries and concerns promptly and effectively
- Oversee the implementation of repairs, maintenance and renovations carried out within all buildings in the portfolio, and monitors progress through to completion
- Ensure the necessary purchase orders are issued and reconciled against invoices and maintenance requests database
- Coordinated meetings and events, handling logistics and communication as well as assistance in the preparation of reports and presentations
- Managed office organization and maintained an efficient filing system.
Supervisor
Starbucks
Winnipeg
11.2021 - 04.2023
- Maintained the Third Place experience by creating meaningful interactions with customers and establishing a hospitable environment for partners
- Anticipated customer and store needs by constantly evaluating supplies, ongoing promotions, environmental factors, and customer cues
- Considered inventory turnover and supply management while maintaining customer satisfaction
- Consistent and ongoing education on the coffee industry through Starbucks Academy
- Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners
- Retrained partners when needed and adapted their learning process
- Monitored partners efficiency and made appropriate adjustments for a streamlined production
- Followed and enforced policies and procedures for cash handling, safety, and security.
Barback
1928 Pub & Eatery
Winnipeg
01.2022 - 04.2022
- Assisted with opening and closing duties, such as restocking the bar with garnishes, straws, and napkins, and ensuring that Bartenders have clean towels, glassware, etc
- Followed a daily schedule for cleaning; wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and emptying trash receptacles
- Provided prompt and accurate service while answering questions, handling complaints and representing the bar's brand
- Worked in a collaborative manner with other restaurants employees to provide dynamic service.
Project Customer Representative
Sync Digital Solutions
Winnipeg
06.2020 - 07.2021
- Bookkeeping and managing project finances through Quickbooks
- Edit and optimized client websites on Wix Website Builder and Shopify
- Implemented SEO strategies
- Overlooked social media marketing (Instagram, Facebook, Linkedin, Twitter, and Google Ads) and determined appropriate strategies for real estate agents, dental offices, local retailers, restaurants, etc
- Evaluated and managed customer reviews while representing individual brands on Google My Business, Yelp, Facebook, etc
- Responded to customer inquiries, diffused situations or complaints, created engagement through social media, and advised management of daily updates through Slack
- Collaborated on graphics and content for company promotions, rollouts, and events
- Entered and analyzed data for future campaigns
- Proofread website articles and blogs.
Education
Certificate - Digital Marketing
Google
Calgary10-2024
BAM - Business, Accounting, and Management
Red River College
Winnipeg08.2021
Business -
University of Manitoba
Winnipeg01.2020
University of Cambridge Advanced Level Examination -
Foundation Public School
Pakistan08.2018
Skills
- Microsoft Office
- Outlook
- GSuite
- Google Docs
- Mac Computers
- Yardi
- Cash Handling & POS Systems
- Spectra
- Sharepoint
- Quickbooks
- Hospitality Operations & Inventory Management
- Team Collaboration
- Adaptability
- Interpersonal Skills
Timeline
Contractual Admin Assistant
Sodo
07.2024 - 10.2024
Administrative Assistant
CW Stevenson
06.2023 - 07.2024
Barback
1928 Pub & Eatery
01.2022 - 04.2022
Supervisor
Starbucks
11.2021 - 04.2023
Project Customer Representative
Sync Digital Solutions
06.2020 - 07.2021
Certificate - Digital Marketing
Google
BAM - Business, Accounting, and Management
Red River College
Business -
University of Manitoba
University of Cambridge Advanced Level Examination -
Foundation Public School
Similar Profiles
Natasha GarrawayNatasha Garraway
Head Coach at F45 SODOHead Coach at F45 SODO
Khanh DangKhanh Dang
Nail Technician at SoDo Nail and Lash BarNail Technician at SoDo Nail and Lash Bar
Aklilu AyeleAklilu Ayele
University Lecturer at Wolaita Sodo UniversityUniversity Lecturer at Wolaita Sodo University
Dolan JohnstonDolan Johnston
Volunteer at Tuscany Youth CouncilVolunteer at Tuscany Youth Council
RAJWINDER BARLOWRAJWINDER BARLOW
CERTIFIED HEALTH CARE AIDE at AGE CARE WALDEN HEIGHTSCERTIFIED HEALTH CARE AIDE at AGE CARE WALDEN HEIGHTS