Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Minhaj Nafees Shah

Shalimar Bungalows, Gulistan-E-Johar, Karachi

Summary

Dynamic sales leader with a proven track record at Smart Mart, excelling in customer-focused sales and team leadership. Achieved consistent sales growth through effective upselling and relationship management. Skilled in conflict resolution and store operations, fostering a positive environment that enhances customer loyalty and drives revenue.

Overview

10
10
years of professional experience

Work History

Store Manager / Sales Manager / Sales Agent

Smart Mart
08.2019 - 04.2024
  • Managed store performance by directing sales strategy and enhancing team leadership.
  • Oversaw inventory management and implemented effective stock replenishment strategies.
  • Developed promotional displays to enhance product visibility and customer engagement.
  • Resolved customer inquiries and complaints to maintain satisfaction levels.
  • Conducted regular staff meetings to communicate updates and foster teamwork.
  • Collaborated with vendors to negotiate pricing and improve product selection.
  • Recruited, trained and supervised new employees.
  • Surpassed monthly sales targets through strategic team motivation and upselling techniques.
  • Trained staff in consultative selling approaches, product expertise, and objection resolution.
  • Cultivated relationships with repeat customers to boost loyalty and long-term revenue.

Team Lead / Night Manager

Coles Supermarkets
01.2014 - 01.2018
  • Managed staff and store operations during peak and overnight hours.
  • Supported sales goals by assisting customers, resolving product queries, and maintaining well-organized displays.
  • Led by example in delivering warm, helpful, and efficient service to a high-volume customer base.

Security Manager

INTIGA Security/ MCS Security
01.2014 - 01.2018
  • Supervised a team of security personnel while maintaining a strong focus on public safety and positive customer interaction.
  • Ensured a safe and welcoming environment for patrons, reinforcing brand reputation through professional, people-first service.
  • Trained staff on emergency response plans and security best practices.
  • Coordinated with local law enforcement on incident responses and investigations.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.

Education

Diploma in Engineering -

Curtin College
Perth, WA, Australia
07-2015

Skills

  • Customer-focused sales
  • Relationship management
  • Sales achievement
  • Team leadership
  • Upselling and cross-selling
  • Conflict resolution
  • Store operations
  • Public communication

References

Available on request.

Timeline

Store Manager / Sales Manager / Sales Agent

Smart Mart
08.2019 - 04.2024

Team Lead / Night Manager

Coles Supermarkets
01.2014 - 01.2018

Security Manager

INTIGA Security/ MCS Security
01.2014 - 01.2018

Diploma in Engineering -

Curtin College

Similar Profiles

CREATE PROFILE
Minhaj Nafees Shah