Minahil Mazhar
Lahore
Summary
I am Debt collection professional with proven track record of securing payments and resolving disputes effectively. Known for reliability in team settings and adaptability to changing priorities. Skilled in negotiation and client communication, ensuring consistent results and positive interactions.
Overview
5
5
years of professional experience
Work History
Debt Collection and Negotiation
Faysal Bank Ltd
02.2020 - 10.2024
- Successfully collected overdue debts, effectively reconciling an average of 50+ account queries per month
- Employed strong negotiation skills to establish customer payment plans, resulting in increased debt recovery rates and reduced outstanding balances
- Collaborated with cross-functional teams to address customer inquiries and resolve concerns, ensuring a seamless debt recovery process
- Trained and mentored team members in the initiation of settlements, repayment plan investigations, persuasion techniques, and account reconciliations
- Implemented innovative strategies to streamline debt collection processes, resulting in improved efficiency and accuracy
- Maintained detailed records of communication, negotiation outcomes, and debt recovery progress in accordance with regulatory requirements and bank policies
Education
Bachelor - Arts
Concordia College Lahore
01.2019
Intermediate - F.A
Government College Umer Block, Iqbal Town
01.2016
Matric -
The Linderhof Lahore School System
01.2014
Skills
- Debt Collection and Negotiation
- Customer Relationship Management
- Repayment Plan Development
- Training and Mentorship
- Account Reconciliation
- Financial Regulations and Compliance
- Communication and Persuasion Techniques
- Proficient in MS office suite
- Debt consolidation
- Asset recovery
- Debt recovery
- Assertiveness
- Payment arrangements
- Collection strategies
- Risk Assessment
Languages
Urdu
Native language
English
Proficient
C2
Punjabi
Advanced
C1
Timeline
Debt Collection and Negotiation
Faysal Bank Ltd
02.2020 - 10.2024
Intermediate - F.A
Government College Umer Block, Iqbal Town
Matric -
The Linderhof Lahore School System
Bachelor - Arts
Concordia College Lahore
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