Mian Kaleem Ahmed
House # 1/187 Mubara Pura Sialkot, Punjab
Summary
Proven Assistant Manager at PTCL with a track record of enhancing customer satisfaction and streamlining compliance. Expert in Microsoft Office and adept at team motivation, I've successfully led cross-functional teams to exceed goals. My approach combines robust customer relationship management with strategic business administration, significantly improving service delivery and operational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
PTCL
Sialkot
12.2020 - Current
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
CPEI
PTCL
Sialkot
09.2009 - 12.2019
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Assistant
Paknet
Sialkot
11.2001 - 12.2007
- Assisted in the preparation of reports, presentations and correspondence.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Education
Intermediate Certificate - Humanities
BISE Gujranwala
Sialkot01-2022
Bachelor of Arts - General Studies
Allama Iqbal University
Islamabad09-2010
DIT - Information Technology
City Collage of Computer Science
Sialkot08-2004
Diploma in Computer Programming - Computer Programming
City Collage of Computer Science
Sialkot01-2003
Diploma ( SWP) - Software Pack
City Collage of Computer Science
Sialkot07-2001
High School Diploma -
BISE Gujranwala
Sialkot06-1999
Skills
- Sales monitoring
- Customer relations
- Microsoft office expertise
- Customer service
- Compliance
- Customer service and satisfaction
- Business administration
- Team building
- Team motivation
- Staff supervision
- Customer relationship management (CRM)
Accomplishments
- Best Employee of the month in Dec-2023
Languages
English
First Language
Certification
- Certificate of Achievement for Out Standing Achievement of Broadband Installation During OCT-2024
- Certificate of Achievement for best Performance of new Provisioning & Fault Reduction During May-2013
- Certificate of Appreciation on Excellent Performance & Contribution into Regional Achievement During DEC-2010
References
References available upon request.
Timeline
Assistant Manager
PTCL
12.2020 - Current
CPEI
PTCL
09.2009 - 12.2019
Assistant
Paknet
11.2001 - 12.2007
- Certificate of Achievement for Out Standing Achievement of Broadband Installation During OCT-2024
- Certificate of Achievement for best Performance of new Provisioning & Fault Reduction During May-2013
- Certificate of Appreciation on Excellent Performance & Contribution into Regional Achievement During DEC-2010
Intermediate Certificate - Humanities
BISE Gujranwala
Bachelor of Arts - General Studies
Allama Iqbal University
DIT - Information Technology
City Collage of Computer Science
Diploma in Computer Programming - Computer Programming
City Collage of Computer Science
Diploma ( SWP) - Software Pack
City Collage of Computer Science
High School Diploma -
BISE Gujranwala
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