M Hassan Yaqoob

I served as Team Lead in the Contact Center at CareCloud (MTBC) for two years, during which I honed my leadership skills and consistently delivered exceptional results. My commitment to fostering a high-performing team and my ability to implement effective strategies led to improved operational efficiencies and enhanced customer satisfaction.

Recognizing my contributions and competency, I was subsequently promoted to the position of Assistant Manager - Contact Center, where I currently serve. In this role, I am responsible for overseeing daily operations, managing team performance, and implementing initiatives aimed at optimizing service delivery. My focus is on driving continuous improvement, ensuring that our team meets and exceeds established targets while maintaining a strong emphasis on client relationships and service quality. Through collaboration and strategic planning, I strive to create an environment that supports professional growth and success for both team members and the organization as a whole.

After more than a year of dedicated service as a Client Relationship Executive, I was promoted to Team Lead. In this role, I was responsible for supervising a team of 12 to 15 members, providing guidance and support to ensure optimal performance. I oversaw various projects, coordinating efforts to meet objectives and enhance team productivity. Additionally, I implemented training and development initiatives to foster a collaborative environment, ultimately driving success and improving client satisfaction. My leadership focused on maintaining high standards of service while effectively managing resources to achieve our strategic goals.

I joined CareCloud (MTBC) as a Client Relationship Executive, where I was responsible for engaging with various health insurance companies for multiple purposes. This role involved facilitating communication with U.S. health insurers to address client inquiries, resolve issues, and support the organization's strategic objectives in healthcare management.

As a QA Officer for an online retail company, my primary responsibilities included monitoring the quality of inbound and outbound calls to ensure compliance with established service standards. Additionally, I maintained detailed records of customer data, which supported effective analysis and continuous improvement of service delivery.

I was recruited as a Sales Team Lead and, after a year of dedicated service, I earned a promotion to Recurring Manager/Floor Manager. In this role, I was responsible for ensuring the highest quality of service delivery, which involved implementing performance metrics and quality assurance protocols. I also focused on building and maintaining strong relationships with clients, facilitating open communication to address their needs and concerns. Additionally, I oversaw the periodic collection of payments, ensuring that all financial transactions were conducted efficiently and accurately, thereby contributing to the overall financial health of the organization.

I initially joined this call center as a Sales Agent, and within four months, I was promoted to Sales Team Lead in recognition of my punctuality and exceptional performance. In this leadership role, I guided my team to meet and exceed sales targets while ensuring the delivery of high-quality customer service.

In my role at an order supplier company, I was responsible for maintaining comprehensive records of purchased goods and preparing detailed quotations for open tenders. This involved meticulous documentation and a strong focus on accuracy to ensure compliance and competitiveness in our bidding process.