M. Haroon Hanif

Designed and planned migration from old DC-2012 R2 to 2019, 2022 Domain
Controller in all Branches.
Implementing DC, DNS, and DHCP Infrastructure in many Branches.
Design and implement Chromebook Environment for O/A level Teachers and
Students with Enterprise Enrollment in 78 School Branches of Beaconhouse.
Designed, planned, and implemented the Surveillance System of NVR
Dahua / Hikvision Technology in Branches.
Plan & implement a Physical Server to Virtualization Infrastructure in Branches.
Provide system and network relevant support on 1st priority to School Branches.
Deployed Cisco Meraki APS environments in all branches' with Wateen
collaboration.
Create and manage Emails and Groups for Executive staff, Teachers, and
students.
Set up accounts for new users of Active Directory, Managing user Access and
Permissions as per policy.
Create and configure email accounts on MS Outlook and web platforms. Ensure
users' backup of Gmail Accounts and Drive.
Planning and implementing WD NAS PR4100 storage for user data backup,
shared drives, and home drive access in many branches.
Logitech Video Conferencing setup for conference room video meetings.
Collaborate with other IT staff to resolve Complex Technical Issues.
Participate in team meetings and provide input on IT Infrastructure Projects.
Configuration of biometric, RFID, or other attendance machines to track
employee attendance in school branches.
Ensure that attendance machines are integrated with the organization’s Time
Management and Payroll Systems.

Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.

Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.

Planning and Implementing WD NAS PR4100 Storage for User Backup, shared
drives, and Home Drive Access for whole company departments.
Deploying, and managing AD/ADC/DNS/DHCP/WSUS on Win-Server 2019/22.
Manage Google Workplace accounts
Planned, Configured, and Deployed FreePBX VOIP Solution IP-PBX and ZYCOO
with Vendor Support.
Config and Manage open-source Firewall (Kerio-Control, pfSence, Mikrotik, etc..)
Deployed RDS Server for SAP User's Remote Access.
End Point Antivirus server administration on-premises (Cracked).
Plan and modify Physical Server Virtualization Infrastructure.
Managing server backup efficiently through Veeam Backup solution
Provide input on IT Budgets, resource allocation, and long-term IT planning.

Collaborate with Vendors, Integration Partners, and ISPs to escalate and resolve
system operation issues and oversee Internet, Email/web Hosting, and internet
resource sharing restrictions.
Planned, Configured and Implement Wireless Network UniFi AP-AC-PRO.
Manage Trendnet/D-Link Switches with Web access
Install and configure Computer/Laptop Hardware, Software, Systems, Networks,
Printers, and Scanners to ensure optimal performance. Repair and replace
equipment as necessary, ensuring minimal downtime.
Provide Onsite and Remote support services to end users, responding promptly
to service issues and requests, and delivering effective troubleshooting solutions.
Install and Configure Biometric Attendance Machines for Employees' Attendance.
Reporting to the Infrastructure Manager, detailed service requests and incidents.
Design and implement short and long-term Strategic Plans to meet IT
hardware/software and network capacity requirements.

Assist in installing, configuring, and maintaining Servers, Workstations, And IT
Systems.
Perform Software Updates, Patches, And Upgrades on operating systems and
applications.
Assist and manage a Virtualized Environment comprising ESXi Host and Hyper-V.
Assist and manage a 15 Host with VMware V-Center Server.
Assist and manage an AD/ADC/GP/OU/DNS/DHCP/WSUS on Windows Server
2012/2016.
Assist and manage a server backup efficiently through the Veeam Backup &
Replication solution.
Planned and deployed 8-Hikvision 32-Channel NVR with IP-Cameras and Ready
Setup for Surveillance Team.
Working on New Projects like the deployment of a new server in a server farm.
Create and manage server RAID Configuration DELL R720, Lenovo M3.
Create Extensions/Groups and manage the VOIP Server.
Ensure End-User System critical data is backed up.
Support the configuration, maintenance, and Troubleshooting of (LAN) (WAN).

Provide End-user support relevant to IT Computer/Laptop Hardware, Software,
Systems, Networks, Printers, and Scanners.
Ensure End-User System critical data is backed up.
Proactive Problem Solver with strong decision-making skills.
Configure End-User E-mail account with Ms-Outlook.
Excellent leadership and Communication Abilities, able to explain technical issues
to non-technical staff.
Installation of Windows and Software as on required End-User need.
Windows and software Crack and Patches.
Network Printer installation in individual departments.
Ability to prioritize and manage Multiple Projects in a fast-paced environment.
Analogue CCTV cameras diagnostic and resolve issues.

Manage IT Helpdesk operations, ensuring that issues are resolved efficiently and
service levels are maintained.
Ensure First-Class Technical Support is available to end-users for hardware,
software, and network-related issues.
Collaborate with Other Departments, understanding their technological needs
and translating them into effective IT solutions.
Troubleshooting and Problem-Solving Windows and Software.
Operating System and Software Installation and Configuration.
Systems. Laptops, Printer, etc.. Hardware and Software Maintenance.
Technical Documentation.

Active Directory User creates and assigns role and policy as per SOP.
Remote Support by using remote tools, e.g., TeamViewer, AnyDesk.

Resolve technical issues using diagnostic tools.
Collaborate with cross-functional teams to improve IT service delivery.
Support departments and organizers for meeting rooms.
Monitor and analyze system performance to identify improvement opportunities.
Develop and update IT support documentation and knowledge bases.
Participate in network project and support IT infrastructure projects.
Provide remote support using virtual collaboration tools.
Provided excepcional technical support to end-users.
Identified and investigated network issues, maintained and upgraded hardware
and software, and assisted in the server installation.
Worked on the constant improvement of customer service and satisfaction with
provided services.
Recognized by executives for performing exceptional work.
Completing the task assigned by IT-Head.