Muhammad Fahad Chughtai
Karachi
Summary
I’m a Business Development and Relationship Management professional who drives sales growth, builds long-term client partnerships, and delivers strategic solutions across banking, financial consulting, and operations. I lead teams with purpose, streamline business processes, and implement CRM strategies that boost performance and strengthen customer engagement. I create value by aligning business goals with client needs—helping organizations grow smarter, faster, and stronger.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development Executive
Real Versatile Technologies
07.2025 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Increased client retention rate by 30% by maintaining strong relationships.
Business Development Manager
Trax9
01.2025 - 06.2025
- Drafted proposals and managed real-time chat support to boost client engagement and conversions.
- Led negotiations to close profitable deals aligned with client needs.
- Achieved a 50% reduction in response time by optimizing CRM processes.
- Manage Upwork communications to boost client engagement, response rates, and overall hire conversions.
- Used CRM/CMS tools for project bidding, lead tracking, and prospect conversion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Supervisor Operations
Hafiz Transport Company
03.2024 - 01.2025
- Ensure smooth scheduling, dispatch, and coordination of vehicles and drivers.
- Handle operational challenges, address client concerns, and ensure high service quality.
- Manage transport personnel, provide guidance, and ensure adherence to company policies.
- Follow up with the company and arrange shipments as needed.
- Record travel expenses and collect slips from drivers.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Relationship Manager (OG-1)
JS Bank Ltd
08.2022 - 12.2023
- Developed and executed strategic business plans to achieve monthly sales targets.
- Exceeded sales targets by 25% within 6 months through strategic business plans.
- Achieved monthly cross-sell targets by acquiring 20 credit card customers and generating PKR 5 million in annual Bancassurance sales, while managing a customer portfolio valued at PKR 63 million.
- Provided direct reports and updates to the Cluster Manager South.
- Process and manage 4 Gold Finance cases annually, with a total financing volume of PKR 9 million.
- Increased client retention through proactive relationship management and CRM tracking 55%.
- Improved branch deposit mobilization by 20% within 4 months.
- Participated in staff meetings to discuss innovative strategies to improve services.
Business Development Banker (OG-3)
Bank Al Habib
10.2021 - 05.2022
- Opened and managed an average of one new customer account daily, ensuring full compliance with banking policies and regulatory requirements.
- Drove deposit mobilization initiatives, consistently achieving monthly branch targets of PKR 5 million in Current Accounts.
- Provided excellent customer service, addressing queries and resolving issues efficiently within Tat time.
- Exceeded monthly sales targets by consistently achieving 60% growth.
- Assisted with day-to-day branch operations and supported sales initiatives.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction 100%.
Financial Consultant
Dubai Islamic Bank
10.2019 - 09.2021
- Managed and promoted consumer banking products, achieving 51% growth against sales and revenue targets.
- Assisted in opening employee banking accounts, ensuring compliance with banking regulations.
- Achieve monthly sales targets of PKR 2 million, contributing to overall branch growth and profitability.
- Oversaw daily customer flow within the branch, ensuring seamless operations and consistently maintaining high service standards.
- Provided direct reports and updates to the Branch Manager and Area Sales Manager.
- Open Asaan Accounts daily to achieve and maintain the New-to-Bank (NTB) target of 22 accounts per month, including 5 individual and 2 corporate accounts.
Education
Bachelor of Science - Computer Science
Dadabhoy Institute of Higher Education
Karachi, Sindh, Pakistan12-2023
Diploma (ADSE) - Software Engineering
Aptech Computer Education
Karachi, Sindh, Pakistan12-2015
Skills
- Skilled in Microsoft Dynamics 365 CRM
- Skilled in delivering impactful presentations
- Skilled in process improvement and optimizing team workflows for better efficiency
- Adaptable, open to new ideas, and eager to learn
- Strong ability to collaborate with internal and external stakeholders
- Demonstrated leadership, with excellent analytical and problem-solving skills
- Effective in decision-making and strategic planning
- Strong communication, managerial, and team-building abilities with clear direction
- Competent in creating and managing project timelines and deliverables
- Proficient in MS Office Suite (PowerPoint, Word, Excel)
- Working knowledge of ChatGPT and Canva for content creation and design
- Effective in creating engaging reports and dashboards for performance tracking
Certification
- Freelancing Certificate from DigiSkills.
- IB Knowledge - Personal Finance from Dubai Islamic Bank.
- English Language Course from Anglophile.
Languages
English
Upper intermediate (B2)
Timeline
Business Development Executive
Real Versatile Technologies
07.2025 - Current
Business Development Manager
Trax9
01.2025 - 06.2025
Supervisor Operations
Hafiz Transport Company
03.2024 - 01.2025
Relationship Manager (OG-1)
JS Bank Ltd
08.2022 - 12.2023
Business Development Banker (OG-3)
Bank Al Habib
10.2021 - 05.2022
Financial Consultant
Dubai Islamic Bank
10.2019 - 09.2021
Bachelor of Science - Computer Science
Dadabhoy Institute of Higher Education
Diploma (ADSE) - Software Engineering
Aptech Computer Education