Mesum Abbas
Relationship Manager
Vill Nand Pur P/o Head Marala Sialkot,PB
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Tean Leader
FINCA Microfinance Bank
08.2018 - Current
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Maintaining portfolio of RS.300 Million.
- Loans and credit evaluation.
Relationship Officer - MSME
First Microfinance Bank
11.2016 - 08.2018
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Implementation of banks policies
- Conduct fair customer needs assessment.
- Making hassle free disbursement.
- Maintaining portfolio of RS.22 Million.
Education
Bachelor of Arts -
AIOU
Islamabad, Pakistan 04.2001 -
FA -
BISE GRW
Gujranwala, Punjab, Pakistan 04.2001 -
Metric -
BISE GRW
Gujranwala, Punjab, Pakistan 04.2001 -
Skills
Time management abilities
Multitasking Abilities
Team Supervision
Team Collaboration
Analytical Thinking
People Management
Quality Improvement
Team motivation
Effective Communication
Organizational Skills
Business Development
Problem-solving aptitude
Timeline
Tean Leader
FINCA Microfinance Bank
08.2018 - Current
Relationship Officer - MSME
First Microfinance Bank
11.2016 - 08.2018
Bachelor of Arts -
AIOU
04.2001 -
FA -
BISE GRW
04.2001 -
Metric -
BISE GRW
04.2001 -