MEHWISH TANVIR
Berlin,JK
Summary
Highly skilled Service Operations Executive with a track record of efficiently managing and optimizing VAS infrastructure, ensuring smooth operations, and providing exceptional technical support to customers and partners. Seeking opportunities to apply the expertise to drive business growth and enhance operational efficiency.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
PS Fault Management Executive
ZONG
03.2020 - Current
- Successfully set up and provisioned new hardware for VAS infrastructure, ensuring seamless integration and improved system performance
- Lead the automation of provisioning processes, reducing operational complexities and improving efficiency
- Optimize deployment processes, leading to smoother operations and reduction in deployment time
- Collaborate with technical & Planning POCs for smooth execution of the new deployment projects
- Monitor key performance indicators (KPIs) of VAS services (IN, USSD, MCA, SMSC), promptly addressing any issues to minimize downtime and improve customer satisfaction
- Provide top-notch technical support to customers and partners, resolving queries and concerns promptly and maintaining customer satisfaction
- Author technical documentation and instructions tailored for customers and partners, facilitating better understanding and usage of services
- Proactively identify problems and suggested optimization strategies, actively seeking solutions to improve system performance and customer experience.
VAS Engineer
NOKIA NETWORKS
07.2018 - 03.2020
- Proficiently managing and maintaining cutting-edge Value-Added Services platforms to ensure exceptional levels of service delivery
- Leading the implementation and integration of new products and services onto the solution, ensuring seamless end-to-end customer experiences
- Proactively expanding system capacity to accommodate rapid growth, staying ahead of evolving demands
- Demonstrating expertise in managing value-added systems based on Linux-based platforms
- Regularly reporting on system and service performance, consistently meeting and surpassing key quality and availability targets
- Monitoring and evaluating key performance KPIs against set targets, optimizing service efficiency
- Delivering second-line support, leveraging technical expertise to resolve escalated issues, and collaborating with third-line support to minimize service disruptions and uphold service quality
- Playing a pivotal role in revamping and optimizing previously launched services
- Skillfully administering systems, performing network management, and implementing robust information security measures to ensure service reliability and confidentiality
- Working closely with cross-functional teams, facilitating smooth integration and delivery of telecom services.
Service Platform Operations Executive
TELENOR PAKISTAN
11.2017 - 06.2018
- Taking a leadership role in the end-to-end implementation and integration of VAS Services, while fostering effective collaboration and communication with stakeholders across Network Planning, Marketing, IT, O&M, NOC, and other key departments
- Ensuring the highest standards of Quality-of-Service post-launch, relentlessly striving to uphold a superior customer experience
- Conducting comprehensive services customer segmentation and profiling, enabling precise and targeted service delivery
- Methodically monitoring and evaluating key performance indicators (KPIs) to gauge and optimize service performance against predefined targets
- Conducting comprehensive reviews, management, and evaluation of the company's VAS offerings, Tariff plans, revenues, and service structures to drive continuous improvement and business growth
- Proactively participating in the enhancement and revamping of previously launched services, providing valuable insights and recommendations to drive innovation and competitiveness
- Embracing a commitment to ongoing learning and staying at the forefront of industry trends and technological advancements, drive innovation, and elevate service offerings.
VAS & Core Engineer
ZTE (TP &SCO MS Project)
01.2015 - 11.2017
- Responsible for the Implementation and Integration of multiple VAS nodes with the existing telecommunications infrastructure for seamless interworking with other network elements
- Conducting rigorous testing and verification of VAS applications and services to ensure their reliability, functionality, and compatibility with different devices and networks
- Proficiently conducting real-time monitoring, analysis, and reporting of service and network quality to ensure continuous optimization and seamless operation
- Spearheading service and network improvement initiatives, optimization activities, and network reconfigurations to enhance the overall efficiency and performance of VAS systems
- Providing second-line support, leveraging the technical expertise to effectively resolve escalated issues from first-line diagnostics, ensuring swift and reliable solutions
- Collaborating seamlessly with third-line support to promptly address and resolve issues, minimizing service disruptions and upholding optimal service quality
- Producing comprehensive technical reports that identify the root cause of problems and deliver preventive guidance, minimizing the likelihood of recurring issues and bolstering service reliability
- Identifying opportunities for service re-design to enhance service quality and mitigate capacity-related issues at VAS Platforms
- Offering exceptional technical support to customers and expertly resolving their inquiries related to VAS services, ensuring a satisfying and seamless user experience.
IT Engineer
Toyota Islamabad Motors
08.2011 - 08.2012
- Monitoring network and assuring stable operations
- Troubleshooting network, operating system and application issues
- Securing network system by establishing and enforcing policies and defining and monitoring access; the support and administration of firewall environments in line with IT security policy
- Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
Education
Masters In Engineering Management (MEM) -
NUST
Islamabad, Pakistan 09.2012 - 09.2016
Bachelors In Mechatronics Engineering (BEMTS) -
Air University Islamabad
Islamabad, Pakistan 09.2007 - 05.2011
Skills
VAS infrastructure managementundefined
References
To be furnished upon request.
Timeline
PS Fault Management Executive
ZONG
03.2020 - Current
VAS Engineer
NOKIA NETWORKS
07.2018 - 03.2020
Service Platform Operations Executive
TELENOR PAKISTAN
11.2017 - 06.2018
VAS & Core Engineer
ZTE (TP &SCO MS Project)
01.2015 - 11.2017
Masters In Engineering Management (MEM) -
NUST
09.2012 - 09.2016
IT Engineer
Toyota Islamabad Motors
08.2011 - 08.2012
Bachelors In Mechatronics Engineering (BEMTS) -
Air University Islamabad
09.2007 - 05.2011
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