Mehwish Shahzad
Transaction Monitoring Officer - Digital Risk
Rawalpindi
Summary
Experienced professional with expertise in transaction monitoring and regulatory compliance. Skilled in detecting and managing potential financial fraud through thorough investigation and reporting. Strong understanding of risk assessment and regulatory frameworks, contributing to organizational compliance and security.
Overview
7
7
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Transaction Monitoring Officer
JS Bank Limited
08.2023 - Current
- Monitor 24/7 Debit card (On-Us), Fractals and Raast MPG Portals to identify any fraudulent behavior and unusual transaction patterns.
- Analyze suspicious transactions, investigate FRACTALS alerts, and gather evidence to support fraud investigations.
- Investigate IBFT/Raast fraudulent/disputed transactions logged over 1 link-FTDH portal along with report writing and take up the matter with member banks for proper resolution.
- Investigate and resolving digital dispute transactions compliant on CRM portal.
- Identify and prevent fraudulent activities,such as digital banking fraud.
- Identified/detect cases on daily basis, investigate the methods and processes used in fraudulent activities and ensure their completion/closure within the defined tumaround times.
Relationship Manager
Habib Bank Limited
12.2022 - 08.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Participated in staff meetings to discuss innovative strategies to improve services.
Relationship Manager
Dubai Islamic Bank Limited
06.2022 - 11.2022
- Implement strategies to ensure that customers are served quickly
- Support to open and link new accounts
- Provide securities details, quotes, and valuations to customers
- Achieve agreed sales target
- Networking with existing and prospective clients
Relationship Manager
Faysal Bank Limited
07.2019 - 05.2022
- Manage liability portfolio and client relationships
- Deposit mobilization and NTB account Opening
- Cross sell various products such as Consumer and Insurance products
- Achieve agreed sales target
- Networking with existing and prospective clients
Admin Officer
SA Star Marketing
05.2018 - 07.2019
- Maintain and manage administrative staff
- Assist in the preparation of regularly scheduled reports
- Managing office supplies stock and placing orders
- Book travel arrangements
- Preparing regular financial and administrative reports
- Updated reports, managed accounts, and generated reports for company database.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
Master of Arts - English Literature & Linguistics
University of The Punjab
04.2001 -
Bachelor of Arts -
University of The Punjab
Skills
Fraud Detection Expertise
Activity Monitoring
Problem-Solving Expertise
Report Writing skills
Communication, presentation and negotiation skills
Knowledge of banking regulations and compliance
Honest and ethical with high levels of integrity and confidentially
Expert in Fractals and FTDH
Accomplishments
- President of Dramatic Club.
- Editor of College Magazine.
- Banca Promo Qualification.
- Khaka, Kalam, Milad certificates.
Training
- Islamic Banking Certification Program, 01/01/20
- CAAML New Hires training, 12/01/19
- Basic IT Courses (MS Word, Excel, PowerPoint), 09/01/13
References Certificates Grades Project Details Recommendation Letters
Provided on request
Certification
Islamic Banking Certificate
Travelling, Reading books ,Acting
my hobby is travelling new places reading books and acting.
Timeline
Transaction Monitoring Officer
JS Bank Limited
08.2023 - Current
Relationship Manager
Habib Bank Limited
12.2022 - 08.2023
Relationship Manager
Dubai Islamic Bank Limited
06.2022 - 11.2022
Relationship Manager
Faysal Bank Limited
07.2019 - 05.2022
Admin Officer
SA Star Marketing
05.2018 - 07.2019
Master of Arts - English Literature & Linguistics
University of The Punjab
04.2001 -
Bachelor of Arts -
University of The Punjab