Mehwish Azam
Quality Assurance Professional
Lahore,Punjab
Summary
- Passionate Quality Assurance Professional with 10 years of rich and diversified experience from local and international market.
- Keenly focus on personal development on year to year basis.
- Result oriented and customer focused problem solver ensuring products and services meet internal and external standards.
- Skilled in different QA sections, HACCP & Food Safety, Pre Requisite Programs, International Standards, Quality Culture, Lean Manufacturing, Project Management and Statistical Analysis.
- Organized and analytical with excellent written and verbal communication skills.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
4
4
Languages
Work History
Quality Performance & Compliance Specialist
Frieslandcampina Engro Pakistan Limited
Sahiwal
07.2022 - Current
- Sustain Gold Rating at both the manufacturing sites in the FC Global One Audit which is top most in the region.
- Delivered quality management system agenda by planning, execution and systematic closure of the internal and external audit cycle for manufacturing units, milk collection centres, dairy farm and head office spread across Pakistan.
- Successfully maintain 0 Critical & Major NC during the FSSC Unannounced audit at both the manufacturing units.
- Improved the management of change process by making it digitalized.
- Delivered compliance to the annual validation and risk assessment plan.
- Delivered >90% Safety Leading Indicator for the quality by performing regular audits and 0 recordable incidents
- FC SME for the FoQus Standard and ISO different standards.
- Future proofing of the organization QA by establishing Quality Matrix for capability building and ensure compliance of employee capability card for over all population of QA.
- Facilitation in Autonomous QC by using QM Pillar methodology and by Quality Culture enhancement approach
- Successfully roll out the Quality Culture road map at both the manufacturing sites and milk collection centres.
- Technical support to the plant QA on day to day operation related issues.
Assistant Manager Quality Assurance
Hilal Foods Pvt Ltd
Karachi
11.2021 - 06.2022
- In remarkable short time of 3 months lead the Global BRCGS Unannouced audit and sustain the AA grade
- Delivery of the Compliance agenda for BRCGS Food Safety, Halal, ISO 14001 & ISO 45001 certified two sites Confectionery & Baking
- Conducted multiple training sessions for the higher management & corporate staff for certifications, food safety, halal & PRP based on Training Calendar & need basis
- Development of site inspection program & execution for verification of onsite compliance at monthly basis
- Develop verification program for production recipes, manufacturing instructions and process record to meet document control compliances
- Conduct the internal audit for both the units and cross functional departments as per the audit plan
- Closure of the internal audit findings i.e
- Recording the root cause analysis, corrective and preventive actions
- Periodic review of the site Food Security and Food Fraud system as per the plan or need basis
- Carry out both sites Traceability and Mock recall to verify the compliances of the system and reporting of the outcome
- Revamp the Integrated Pest Management system by upgradation in documentation, reporting mechanism & implementation
- Verification of the management of change (MOC) system and timely closure
- Leading the Complaint Management system in the facility and timely closure
- Leading the Management Review meeting and preparation of the agenda
- Halal Certification for the Gate Gourmet Flight Catering Unit – 2013
- Halal Certification for the Mondelēz Pakistan (Confectioney & Tang) – 2014
- Halal Certification for Mondelēz Ukraine Plant – 2015
- Thumbs Up Award: For supporting business and extend the support for Halal Certification of Ukraine
- Lead the FSSC Certification for the Mondelez Confectionery Site – 2016
- Global EVP QA Award: Individual Contribution to Consumer Inspired Quality Program – 2017
- Regional QA Annual Award: Best Quality Engagement -2018
- AMEA Award: Best Approach on Quality Systems -2018
- Manager Award: Operation Excellence -2018
- Green Rating in Mondelez Quality Chain Managment System Audit - 2019
- BRC , ISO 9001, Hygienic Design Successful Consultation for different clients - 2020
- Sustain AA Grade during BRCGS Global Unannounced Compliance Audit for Hilal Foods -2022
Food Safety & Design Consultant
Ideal Vision Consulting W.L.L.
Manama
08.2019 - 11.2021
- Design the layout & zoning for under construction new food industry in Bahrain.
- Conducting client on site initial assessment audit for evaluating the site preparedness for the audit
- Successfully developed the Standard Procedure and relevant documentation based on the BRC, ISO 9001,FSSC 22000, ISO14001, ISO 45001 Standard
- Support the client for implementation by onsite training and building capability
- Successfully carried out Annual Internal Audit for the Local Govt Bank for ISO 9001:2015
- Successfully carried out Food Safety and GMP training for the water bottling company.
- Worked extensively in hands-on food processing environment before developing expert focus on food safety.
Sanitation Specialist
Mondelez Bahrain Biscuit W.L.L.
Hidd
11.2016 - 07.2019
- Successfully conducted the Hygienic Design review of the Oreo Line and Facility
- Successful clearance of the plant utilities critical to Food Safety before Vertical Startup
- Greenfield site smooth conversion from construction phase to GMP
- Delivery of Sanitation agenda during Vertical Startup phase
- Design and implement effective and efficient Sanitation Program for the Line of Future Oreo and for the facility
- Develop the local Sanitation Program include Non PEM and PEM plan
- Develop the local procedure, implement and verify the allergen cleaning of the Oreo line
- Develop the Pest Management program for the site with delivery of 5% reduction in target pest year by year
- Delivered Green rating for the GMP compliance
- Developed the KPI and health checks for the Sanitation Program
- Monthly Sanitation progress sharing with the Corporate Sanitation Lead
- Capability building of the core team by class room and on job training
- Qualified Internal Auditor for Mdlz QCMS, FSSC 22000, QMS 9001
- With in remarkable stretch timeline of 3months of plant start up stabilize the sanitation program and acquire FSSC 22000 certification
- Zero LTI / Safety incident for the site Sanitation Team during the tenture
- Preparation of QA department budget and monthly tracking.
Quality Assurance Officer
Mondelez Pakistan Ltd
Karachi
05.2014 - 11.2016
- Successfully delivered the project of ISO22000, ISO 9001 and Halal Certification for Confectionery and Powder
- Beverage Site with Zero Major
- Quality Management Representative for the Mdlz QCMS, ISO 22000 and ISO9001 Standard
- Mdlz Trained internal auditor for Mdlz QCMS and ISO standards
- Involve in supplier approvals and 2nd party auditing
- Part of QM Pillar for Integrated Lean Six Sigma Program
- Verification of the Food Safety system including SPP & CCP checks
- Leading the RM analytical lab and delivered compliance to specification
- Successfully delivered the agenda for the Mdlz Supplier Quality Expectation (SQE)
- Carrying out the microbiology testing at Biosafety level 2 lab
- Sanitation program verification plan vs actual compliance (Non PEM & PEM testing)
- Improved the Pest Management reporting which helps in arresting the gaps of the building and improve the trending
- Reporting of the Finished Product Defect Rate and Right at First Time
- Designed, implement and verification of Halal Food Safety System
- Active participation in the new product development - Marvelous Creation launch.
Quality & Hygiene Officer
Gate Gourmet Pakistan Ltd
Karachi
07.2013 - 05.2014
- Lead the project for the Halal Certification of the catering unit
- Gate Gourmet certified Internal Audit for the Quality Systems
- Delivered the Food Safety and Hygiene agenda for the flight catering
- Zero complain for the compliance to the special meals standard (allergens)
- Zero complain for the food safety related issues
- Monthly internal auditing for the Quality and Food Safety system improved the score to the target of 90%
- Trained by the Regional QA Lead as the local Subject Matter Expert for GG Food Safety Standard
- Supervising Housekeeping department i.e
- Man power planning, deep cleaning activities, prepare roaster, schedules and verification
- Liaisons with Production manager and Executive/ Head Chefs on changes in raw material, recipes and menus
- Service Quality Auditor responsible for ensuring quality of Finished Meal as per specs also verification of portion size and weight control.
Education
Master of Science - Food Science & Technology
University of Karachi
Karachi 01.2011 - 12.2013
Bachelor of Science - Food Science & Technology
University of Karachi
Karachi 01.2007 - 12.2010
Skills
Quality Assurance Compliance
Accomplishments
- Zero Critical & Major NC during FSSC Unannounced Audit for Frieslandcampina Sahiwal & Sukkur Sites -2023
- Sustain AA Grade during BRCGS Global Unannounced Compliance Audit for Hilal Foods - 2022
- BRC , ISO 9001, Hygienic Design Successful Consultation for different clients - 2020
- Green Rating in Mondelez Quality Chain Management System Audit - 2019
- Manager Award: Operation Excellence -2018
- AMEA Award: Best Approach on Quality Systems -2018
- Regional QA Annual Award: Best Quality Engagement -2018
- Global EVP QA Award: Individual Contribution to Consumer Inspired Quality Program – 2017
- Successful rollout of QM Pillar & Quality Culture Program-2016
- Lead the FSSC Certification for the Mondelez Confectionery & Tang Site – 2016
- Thumbs Up Award: For supporting business and extend the support for Halal Certification of Ukraine - 2015
- Halal Certification for the Mondelēz Pakistan (Confectionery & Tang) – 2014
- Halal Certification for the Gate Gourmet Flight Catering Unit – 2013
Certification
Lean Six Sigma Black Belt
Timeline
Lean Six Sigma Black Belt
12-2022
Quality Performance & Compliance Specialist
Frieslandcampina Engro Pakistan Limited
07.2022 - Current
BRCGS Product Quality Culture
07-2022
BRCGS Food Safety Lead Auditor Course
03-2022
Assistant Manager Quality Assurance
Hilal Foods Pvt Ltd
11.2021 - 06.2022
ISO 14001:2015 Advanced Implementation Course
09-2021
ISO 45001:2018 Advanced Implementation Course
08-2021
Food Safety & Design Consultant
Ideal Vision Consulting W.L.L.
08.2019 - 11.2021
Sanitation Specialist
Mondelez Bahrain Biscuit W.L.L.
11.2016 - 07.2019
IRCA Approved LAC ISO 9001
08-2015
Quality Assurance Officer
Mondelez Pakistan Ltd
05.2014 - 11.2016
IRCA Approved LAC ISO 22000
03-2014
Quality & Hygiene Officer
Gate Gourmet Pakistan Ltd
07.2013 - 05.2014
Master of Science - Food Science & Technology
University of Karachi
01.2011 - 12.2013
Bachelor of Science - Food Science & Technology
University of Karachi
01.2007 - 12.2010
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