Results-driven professional with extensive experience in customer service and teamwork. Skilled in fostering strong customer relationships and guiding clients in product selection, contributing to repeat business and overall client satisfaction.
Overview
16
16
years of professional experience
Work History
Sales Associate
Gohar Builders and Developers
Lahore, Punjab, Pakistan
01.2020 - 07.2024
Fostered strong customer relationships through attentive service and product knowledge.
Guided clients in selecting appropriate building materials and designs for projects.
Collaborated with construction teams to ensure timely project execution and client satisfaction.
Built relationships with customers to encourage repeat business.
Engaged with customers to effectively build rapport and lasting relationships.
Customer Service Representative
Shell Lubricants
Lahore, Punjab, Pakistan
12.2015 - 11.2019
Resolved customer inquiries and issues via phone, email, and chat channels efficiently.
Managed order processing and tracking to ensure timely delivery of products.
Provided product knowledge and support to customers, enhancing overall satisfaction rates.
Collaborated with cross-functional teams to streamline customer service operations and improve workflows.
Business Associate
Rivaj Cosmetics
Lahore, Punjab, Pakistan
11.2012 - 12.2015
Led market research initiatives to identify consumer trends and preferences.
Developed strategic marketing plans to enhance brand visibility and product reach.
Collaborated with cross-functional teams to streamline operations and improve efficiency.
Analyzed sales data to inform decision-making and optimize inventory management.
Trained and mentored junior staff on best practices in customer engagement.
Guest Relations Officer
Silver Spoon Continental
Lahore, Punjab, Pakistan
01.2009 - 10.2012
Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
Coordinated guest check-ins and check-outs, ensuring smooth operational flow.
Developed personalized guest experiences through attention to individual preferences.
Trained new staff on customer service standards and best practices for engagement.
Collaborated with management to refine guest relations policies and procedures for efficiency.