Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mehtab Hassan

Customer Service
Lahore, Punjab,PB

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ibex
04.2023 - 11.2023
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Call Your Support
03.2022 - 01.2023
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Admissions Coordinator

Legoland Dubai
11.2016 - 01.2022
  • Meet guest expectations by communicating with them and delivering
    excellent customer service.
    ● Using the POS system to sell tickets and Annual passes.
    ● Manage online booking for the tickets for reservation purposes.
    ● Manage daily cash in and cash out of the unit.
    ● Manage and handle cash in adherence to cash handling policy.
    ● Complete daily sales report and cash out in adherence to SOP.
    ● Upsell all relevant promotions and offers to generate high revenue to hit
    set sales and KPI targets.
    ● Keep up to date with all relevant product knowledge and park
    information
    ● Interacting with customers in a friendly and helpful manner and
    providing the required information to the guests about the park.
    ● Taking feedback and submitting to the line-manager for operational
    improvement.

Education

High School Diploma -

Cathedral School
Lahore, Punjab, Pakistan
03.2014

Skills

Call Management

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Certification

Level 2 Fire Safety

Timeline

Customer Service Representative

Ibex
04.2023 - 11.2023

Customer Service Representative

Call Your Support
03.2022 - 01.2023

Admissions Coordinator

Legoland Dubai
11.2016 - 01.2022

High School Diploma -

Cathedral School

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Mehtab HassanCustomer Service